Patient Navigator - Buckhead, Atlanta

Patient Navigator - Buckhead, Atlanta

Alliance Spine and Pain Centers

Under general supervision, this individual is responsible for a variety of tasks relating to collection of patient responsibility balances and reducing accounts receivable delinquency. The position will review patient account balances for accuracy; contact patients and responsible parties to resolve past‑due accounts. Send out monthly statements to responsible parties. The role takes calls from patients and responsible parties regarding financial obligations, statements, patient payments and completing financial assistance applications.

This position provides outstanding customer service to our patients and responsible parties.

• Contact patients/responsible parties to collect on outstanding accounts receivable balances.
• Audit patient accounts for accuracy, move payments as needed, adjust accounts per company policy.
• Daily adjust patient accounts of payments.
• Discuss and educate patients/responsible parties on possibility of financial assistance.
• Set up and maintain monthly payment plans with patients.
• Offer settlement discounts on delinquent accounts.
• Prepare accounts for collections.
• Promptly respond to telephone calls, messages and emails.
• Initiate and submit patient refund requests to Patient Recovery Specialist.
• Provide customer service to patients/responsible parties inquiring about their accounts or patient statement.
• Perform other duties as assigned.

• Maintain good interpersonal/human relations skills.
• Possess good verbal and written communication skills.
• Strong customer service skills and/or strong patient collection skills.
• Possess good judgment and reasoning when solving problems and providing payment options.
• Maintain confidentiality / PHI protected health information.
• Ability to respond to questions in a tactful and professional manner.
• Ability to interpret accounts during review for accuracy.
• Possess familiarity with health insurance billing and guidelines.
• Basic mathematical skills.
• Good time management and organizational skills.
• Ability to work effectively with patients/responsible parties, co‑workers and management.
• Excellent follow‑through skills.

High school diploma or GED. Experience in medical billing and collections. Knowledge of HMO, PPO, managed care, indemnity and government plan guidelines, reimbursement and insured responsibility.

• Maintain clean, well‑kept work area.
• Maintain a well‑groomed appropriate appearance per company policy.
• Follow safety rules.
• Be punctual reporting to position.
• Maintain good attendance.

PTO, medical, dental, 401(k), $25k life insurance, 8 major holidays off, no weekends, no overnights, never on‑call.