Referral and Scheduling Coordinator

Referral and Scheduling Coordinator

This role schedules and pre‑registers patients for exams and procedures with specialists and providers outside the primary care physician's office. The Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments, including computations. Typically works on semi‑routine assignments. The Coordinator gathers and communicates all relevant information and preparation instructions to patients and referring providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments.

The Coordinator works within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, working under minimal direction.

• Less than 3 years of hands‑on healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities at all levels within the organization and with patients
• This role is patient‑facing and part of the company’s Tuberculosis (TB) screening program; TB screening required if selected
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Bachelor’s Degree in Healthcare or Business Administration
• Knowledge of ICD‑10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

$39,000 – $49,400 per year

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Humana, Inc. and its affiliated subsidiaries offer competitive benefits, including medical, dental and vision, 401(k), paid time off, disability, life insurance, and more.

Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our integrated care teams spend up to 50% more time with patients, providing compassionate, personalized care that brings better health outcomes.

Humana is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. We take affirmative action to employ and advance individuals with disability or protected veteran status.