Patient Account Representative

Overview

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way. For more than 38 years, Piedmont Cancer Institute (PCI) has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity. Our team includes 17 physicians and 20 Advanced Practice Providers across 6 locations, united in our commitment to excellence.

At PCI, we blend cutting-edge treatments with deep clinical expertise and genuine compassion to offer comprehensive care. This is a place where purpose meets passion and your work makes a lasting impact.

Why Join PCI? We’re looking for talented individuals who share our passion for making a difference. If you value Compassion, Innovation, open Communication, and Integrity, you’ll thrive at Piedmont Cancer Institute—where every role contributes to advancing hope and healing in our community.

The Patient Account Representative (PAR) reports to the Billing and Collections Supervisor. The PAR is responsible for executing all duties for the Patient Statement Process, including taking inbound calls, researching patient issues, collecting past due balances, facilitating past due accounts to outside collections, responding to patient inquiries via fax/email/calls, processing credit cards, and related correspondence. The successful candidate will be flexible and able to multi-task in a fast-paced, high-volume setting.

Prior experience in a Healthcare/Managed Care environment is crucial. This position is located at our Revenue Cycle Office in Atlanta and reports to the Billing/Collections Supervisor.

• Establish and maintain a high-level customer service approach when working with all patients
• Maintain daily communication with Team Leaders/Supervisor
• Maintain a high-level customer service approach when working with Accounts Receivable Specialists, payors, and centers
• Work each call to its conclusion, including collaborating with other teams to research, review, and respond to the patient’s needs, and provide follow-up within 24 hours
• Manage assigned reports (e.g., bankruptcies, death notifications, agency referrals, bad addresses including skip tracing) within the allotted timeframe
• Report/follow up on payment plan reports, statement requests, address changes, and any other tasks needed to complete patient records
• Collect patients’ unpaid balances
• Process credit card payments
• Create/submit weekly patient statement runs
• Process patient refund requests within 30 days
• Update patient demographic information from returned mail and address correction reports
• Perform other duties as assigned by Supervisor
• Handle protected health information in accordance with HIPAA

The PAR will have access to PHI in the course of duties and uses PHI for billing, patient accounts, and communications with insurance companies. Apply the minimum necessary standard of HIPAA to the designated record sets: all information in the practice management system, the full medical record, end-of-day reports from the PMS, CMS 1500 forms, all insurance communications, and all collections information.

• High School Diploma or GED required
• Associate degree in Business Administration or related field preferred

• 2 years of Medical Billing experience required
• 1 year of medical call center, customer service required
• Ability to read, interpret, and explain EOBs to patients

• CPAR – Certified Patient Account Representative preferred

• Electronic Medical Records experience required;
  Centricity preferred
• Hands-on knowledge of CPT and ICD codes
• Excellent phone, communication, organizational, computer, and mathematical skills
• Ability to maintain patient confidentiality

• Experience with Microsoft Excel and Word

• Customer service skills: represent the department professionally with patients, guests, physicians, and staff
• Ability to handle service issues professionally and follow through with customers
• Ability to communicate effectively with patients about the financial aspects of their care
• Keyboard skills: proficient typing
• Teamwork: function as an extension of Piedmont Cancer Institute and adapt with flexibility
• Medical terminology & Insurance: understand basic medical terminology and explain deductibles, co-insurance, and explanations of benefits
• All other duties as assigned

This job description is not inclusive of all duties. Leadership may request additional duties and reserve the right to revise this description at any time.

• Entry level

• Full-time

• Health Care Provider

• Medical Practices

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