Patient Access Representative

Join to apply for the Patient Access Representative role at PIEDMONT CANCER INSTITUTE
.

Welcome to Piedmont Cancer Institute — where patient care is more than a mission; it's a partnership and our values lead the way.

For more than 38 years, PCI has proudly served the Metro Atlanta community, delivering exceptional cancer care built on a foundation of Compassion, Innovation, Communication, and Integrity
.

We blend cutting‑edge treatments with deep clinical expertise and genuine compassion to offer truly comprehensive care. Our dedication goes beyond medicine—it’s reflected in how we care for our patients, support their families, and collaborate with one another.

We are looking for talented individuals who share our passion for making a difference. If you value Compassion
, embrace Innovation
, prioritize open Communication
, and act with Integrity
, you’ll thrive at PCI.

Responsible for answering phones, scheduling appointments, posting daily charges and payments, and checking patients in and out.

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Check patients in by verifying demographics and insurance information.
• Collect co‑pays and patient balance at the time of check‑in.
• Schedule outpatient radiology tests and other appointments ordered by the physician at checkout.
• Inform the precert coordinator of needed authorizations for tests by inputting the outpatient appointments into the computer.
• Obtain new patient/consult information to ensure the proper appointment in a timely manner.
• Provide the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no‑show appointments if applicable and mark them in the computer or add a reschedule note.
• Perform all other job‑related tasks as required by supervisor or manager.

• Familiarity with office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD‑9 coding, and medical records.
• Customer service orientation.
• Phone etiquette.
• Ability to provide a personable and caring environment for all patients.

Patient Access Representative will have access to PHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, this employee has access to the minimum amount of designated record sets required to perform his or her duties.

Busy work environment. Environmental conditions may vary depending on assigned work area and tasks.

Full‑time

From $21.00 per hour

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

• Hematology
• Oncology

• Clinic
• Outpatient