Supv, Operations

Supv, Operations

Apply for the Supv, Operations role at Emory Healthcare.

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

• Supervises business office operations for a Clinic section.
• Supervises non-clinical support staff, including front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators.
• Provides ongoing performance feedback, addresses problems, selects, orients and trains employees.
• Develops and manages administrative goals and priorities consistent with departmental objectives.
• Provides direction and leadership to ensure business office activities comply with policies and procedures.
• Interprets new directives, policies, and procedures and implements and communicates changes to appropriate staff.
• Interviews and hires for open positions within scope of business operation (under the supervision of leadership).
• Proactively involved in anticipating staffing needs.
• Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.
• Maintains constant focus on front desk operations during normal business hours, including patient flow and staff activity.
• Responsible for attending (or leading) Daily Huddle in assigned area and using them proactively to improve service.
• Utilizes huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff.
• Responsible for reviewing current patient satisfaction data and sharing with staff.
• Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations.
• Ensures strict adherence to the 20 TEC Service Standards.
• Works with individual team members on applicable Service coaching and monitors improvement.
• Advocates and successfully implements change within the department to improve efficiency/effectiveness of business or customer service; may participate in or lead process improvement teams related to enhancing the ideal patient experience.
• Participates in the resolution of operating problems.
• Leads meetings addressing specific operational issues and develops recommendations and action plans toward their resolution.
• Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.
• Researches and compiles information for reports and presentations. Prepares reports for management as needed.
• Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration.
• Utilizes reporting tools to analyze and identify opportunities for section improvement.
• Determines and recommends options for addressing budget issues.
• Keeps manager informed of account status, authorizes expenditures and identifies cost-effective alternatives.
• Monitors submission of timely, accurate and complete billing information to the business office to ensure maximum reimbursement for clinic services.
• Coordinates purchase of medical and office supplies as needed.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

• 5 years of related job experience, or bachelor’s degree with 3 years of related experience.
• OR Graduation from the Operations Development Program (ODP).
• Some jobs in this classification may require 1 year of supervisory experience.
• Proficient with word processing, spreadsheet, and presentation software applications.

Light; 11-20 lbs, 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly). Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking;
Occasional to frequent sitting; close eye work (computers, typing, reading, writing). Physical demands may vary depending on assigned work area and work tasks.

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to:
Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental…