Financial Counselor

Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking a Financial Counselor
.

Scope:
This position requires the ability to function effectively in stressful situations. The Financial Counselor must demonstrate skills in interpersonal communication and the handling of sensitive, confidential information, as well as initiative, attention to detail, teamwork, customer service orientation, and continuous improvement.

• Performs pre‑admitting activities such as communicating with families prior to admission to gather necessary financial information.
• Verifies patients' insurance information within 48 hours after receiving the VOB when all necessary details are available in Salesforce or from an email request from admissions.
• Conducts in‑person appointments or phone conference calls with the Financial Responsible Party to explain insurance coverage, deductibles, out‑of‑pocket costs, copays, lifetime maximums, private‑pay costs, authorization processes, denials, and financial aid programs. Establishes patient liability based on insurance verification, applicable discounts (FA), and estimated costs of planned care.
• Obtains required demographics and signatures on legal consents and insurance forms by phone or in‑person interview.
• Explains charges, services, and Skyland Trail’s payment policy to residents.
• Collects the initial payment for services on or before the day of admission.
• Promotes positive public relations with residents, family members, and guests.
• Receives, answers, and resolves incoming calls and emails.
• Enter admitted client information into the Practice Management System and ensures accurate data entry for electronic claims.
• Maintains financial chart, adds all prior email correspondence, online insurance verification at admission, and conducts chart audits within 24 hours of admission.
• Performs other administrative tasks as assigned.

Competitive salary commensurate with experience.

• 9 paid organization‑wide holidays
• 1 paid personal holiday
• Accrued PTO
• Medical, dental, and vision insurance plans
• Employer match toward 403(b) retirement savings account for eligible employees
• Employee assistance program for free or reduced financial counseling, mental‑health counseling, and other confidential professional assistance
• As a 501(c)(3) nonprofit, Skyland Trail qualifies for Public Service Loan Forgiveness (PSLF). Full‑time employees may qualify for the federal student‑loan forgiveness program.

Skyland Trail is a mission‑focused nonprofit with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams, with cross‑departmental committees and working groups to drive quality and performance improvement. Everyone plays an important role in our clients’ healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We strive to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity.

Skyland Trail values the health of staff and clients and has taken steps to ensure a healthy campus. The campus is 100% nicotine‑free—no smoking, vaping, or tobacco use is permitted indoors or outdoors. While full vaccination for COVID‑19 and annual CDC‑approved influenza vaccination are recommended, they are not required.

• 3 years of experience with strong knowledge of medical documentation, insurance verification, third‑party reimbursements requirements, and financial liability calculations.
• Superior customer service skills.
• Associate’s degree preferred; certifications in medical administration, billing, coding, or related fields are a plus.
• Experience interacting with managed‑care plans and other third‑party payers.
• Ability to work with internal and external customers, including physicians, clinical providers, nurses, etc.
• Behavior‑healthcare experience preferred.
• Multitasker who can work in a fast‑paced environment with changing priorities and deadlines.
• Knowledge of Excel, Word, and other IT systems relevant to the organization’s workflow.
• HCFA and UB knowledge helpful.
• Meet quarterly and yearly KPIs.

Mid‑Senior level

Full‑time

Finance and Sales

Mental Health Care