Front Desk Supervisor

Front Desk Supervisor – Concord Hospitality Enterprises

We are hiring a Front Desk Supervisor at Concord Hospitality Enterprises.

• Open availability to work weekdays and weekends.
• 2 years of Front Desk Clerk hotel experience.
• Full-service Hotel Experience preferred.
• FMPMS experience is a plus.
• Resume required; applications without a resume will not be forwarded.

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer Direct of Operations and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

• Competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical, dental, and vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord-managed hotels, and training & development and career advancement opportunities.

Our culture is based on our five Cornerstones:
Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.

$19-21/hour

We are a proud EEO employer M/F/D/V. We maintain a drug-free workplace.