Crew Member; Front Desk Agent

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Schulte Companies is seeking an energetic, experienced, and hands‑on Guest Service Representative to join our team! Our organization’s success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team!

When you join Schulte Companies you’ll be part of an inclusive, employee‑focused workplace invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people. Schulte Companies provides a rewarding, fun, and flexible work environment, exciting perks, a career‑growth atmosphere, and a robust benefits package.

• Daily Pay.
• Free Telemedicine & Virtual Mental Health care access for all associates starting day one.
• Multiple Health Insurance and Life Insurance options.
• 401(k) Plan + Company Match for eligible associates.
• Paid Time Off.
• Holiday Pay.
• Pet Insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Schulte Companies is a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including brands like Marriott, Hilton, IHG, Hyatt, and many independent boutique and lifestyle properties and restaurants.

• Greets guests as they arrive, focuses on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Expects VIPs to room and checks them in prior to arrival.
• Answers the telephone within three rings with a smile, answers questions or transfers as needed.
• Responsible for issuing cash. Counts bank at beginning and end of shift, ensures all cash drops comply with proper cash‑handling procedures, and reports all cash over/shorts to management.
• Maintains front desk area clean and organized.
• Assists with lobby activation as needed.
• Uses proper procedures when handling guest PPI data.
• Follows checkout/checkin checklist, retrieving necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various duties as assigned to meet business objectives.

• Minimum of one year in front desk operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.

• Associate

• Part‑time

• Management and Manufacturing
• Hospitality and Restaurants

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