Event Concierge Coordinator

Event Concierge Coordinator

Omni Atlanta Hotel at Centennial Park is a luxurious four‑diamond hotel located in downtown Atlanta, offering premium service to guests and a dynamic work environment for staff. The Event Concierge plays a key role in supporting Convention Services by acting as a liaison between on‑site clients and hotel departments, ensuring events run smoothly, and maintaining a high level of guest satisfaction.

• Support all members of the Catering & Convention Services team, ensuring their planned events are executed in line with hotel directives and customer expectations.
• Act as a primary liaison between on‑site meeting planners and hotel operating departments, communicating information clearly and efficiently.
• Ensure the accuracy of meeting room set‑up information and food & beverage details in accordance with Banquet Event Orders and meeting planner expectations.
• Coordinate all logistics for exhibitor needs and set‑up, including box delivery, electrical and A/V needs, and payment methods.
• Keep the work area clean and clear of standing water, debris, or objects that could hinder safe and efficient performance.
• Carefully review all group Banquet Event Orders and Resumes to understand customer expectations and ensure their execution by operating departments.
• Ensure room setups are on time and meet Omni banquet standards.
• Maintain cleanliness and sanitation standards in all banquet operation areas.
• Remain accessible to clients, Convention Services Manager, and hotel operating departments via mobile communication devices during assigned shifts.
• Inform the Engineering department of any items out of order or in need of repair via Synergy.
• Connect with all on‑site contacts before events, confirm satisfaction, and provide means to reach the Event Concierge.
• Communicate with Front Desk to ensure VIP and suite arrangements are accurate.
• Complete a floor report for any group opportunities or successes occurring throughout the day.
• Complete daily/monthly punch lists of meeting space and public space for Banquets/Hauskeeping/Engineering.
• Provide clerical and administrative support in an office environment.
• Assist in preparing daily, weekly, and monthly reports.
• Support Convention Services Managers in updating current Function Space Agenda information in Salesforce FDC.
• Create Banquet Event Orders for group events as requested.
• Coordinate logistics and distribute information for site visits and groups, including transportation, amenities, and schedule of events.
• Work efficiently in Salesforce FDC, Alice, and OPMS systems.
• Process and distribute paperwork to clients and hotel operational departments.
• Qualify telephone inquiries by determining clients’ needs and properly referring them to the appropriate manager.
• Complete special projects and reports as assigned by Convention Service Managers.

• Proven self‑starter (assertive).
• Effective communication skills (oral and written).
• Strong guest service orientation.
• High standard of appearance.
• Strong organizational skills.
• Decision maker and problem solver.
• Extremely flexible and willing to work required hours.
• Detail‑oriented.
• Ability to think on feet.
• Prior hotel experience.

This role is designed for a 5‑day, 8‑hour/day work schedule, but the hotel operates 24/7. Employees may need to shift schedules as business demands. Omni Hotels & Resorts is an equal‑opportunity employer. The EEO is the Law poster and the OFCCP Pay Transparency Nondiscrimination policy statement are available.