General Manager

Description

Step Stone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the Connally Hotel, in the downtown area. As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike.

• Recruit, train, mentor, and lead department heads and team members.

• Foster a collaborative and inclusive work environment that promotes high morale and productivity.

• Uphold and model company and brand standards in appearance, professionalism, and behavior.

• Ensure team alignment with Step Stone’s mission, vision, and values

• Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.

• Maintain high service standards and guest satisfaction, with a focus on GSS/Trip Advisor performance.

• Ensure compliance with brand standards and operational policies.

• Develop and manage budgets, forecasts, and financial KPIs.

• Monitor revenue, expenses, and profitability, taking corrective actions when needed.

• Analyze performance data and implement initiatives to drive operational efficiency and revenue growth.

• Partner with sales and marketing teams to optimize occupancy and revenue.

• Build strong community relationships to increase local and group bookings.

• Support innovative marketing strategies to elevate brand presence and market share.

• Ensure compliance with all local, state, and federal regulations, including health and safety standards.

• Lead emergency preparedness, risk management, and property safety initiatives.

• Oversee preventative maintenance programs to protect property assets.

• Other duties assigned

Requirements

• Minimum 3 years of experience as a Hotel General Manager in a branded hotel environment.

• Experience with Choice brand strongly preferred.

• Demonstrated success in guest satisfaction, team leadership, and financial performance.

• Strong operational knowledge across all hotel departments.

• Proven ability to engage and develop teams with a hands‑on leadership style.

• Solid understanding of budgeting, forecasting, and P&L management.

• Excellent communication, organizational, and interpersonal skills.

• Proficiency in hospitality management systems and tools.

• Bachelor’s degree in hospitality, Business Administration, or a related field preferred.

• Strong sense of accountability and ownership.

What We Offer

• Competitive salary with performance‑based incentives.

• Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.

• Opportunities for career growth and professional development within Step Stone Hospitality.

• A supportive, team‑oriented work environment in a thriving community.

Step Stone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal‑opportunity employer and value diversity in our workplace.

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