Guest Service Agent - and Towers

Guest Service Agent - Hilton Atlanta and Towers

Join to apply for the Guest Service Agent - Hilton Atlanta and Towers role at Hilton Atlanta
.

Hilton Atlanta & Towers, Downtown Atlanta.

The Hilton Atlanta and Towers is a 1,249‑room hotel located in the heart of Downtown Atlanta, just one mile from renowned attractions. Hotel features include 1,249 guestrooms, 51 meeting rooms, 2 ballrooms, and 131,730 square feet of space.

Full open availability (holidays and weekends required) between 7am - 11:30pm.

$18.00 per hour plus incentives.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑In‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  access to college degrees and professional certifications
  * through Guild Education
• 401K plan and company match to help save for retirement
• Hilton Shares: employee stock purchase program (ESPP) – 15% discount on shares
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Greet guests and complete registration process, including inputting/retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting Hilton marketing programs, providing a welcome packet, and ensuring guests know room location or a bell person accompanies them.
• Assist guests with check‑out, ensuring rooms and services are accurately accounted for, using point‑of‑sale system, handling money, processing credit/debit cards, accepting various payment forms, converting foreign currency, making change and processing gift certificates.
• Demonstrate thorough knowledge of hotel information—room categories, rates, packages, promotions, local area, general product knowledge—answering guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities to maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve/negotiates solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Previous hotel front desk experience (hospitality and customer service).
• Flexibility and openness with availability.
• Demonstrated commitment to Hilton values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and urgency (Now).
• Key attributes:
  Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton Atlanta & Towers

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office

Entry level

Full‑time

Hospitality