Guest Service Agent - Waldorf Astoria Atlanta Buckhead

_Waldorf Astoria_ is looking for a
** Guest Service Agent
** to join the _Front Office_ Team at this gorgeous _Atlanta_ property

Located in one of Atlanta's most prestigious neighborhoods, this 42 story tower has over 200 rooms   _127 guest rooms plus residences_  , over 10,000 square feet of meeting space, and 3 food and beverage outlets  _This includes the 3 meal restaurant, bar, and in room dining _

·
** Classification:
** Full Time

·
** Shift:
** Various   must have availability to work weekdays, weekends, and holidays

** Want to learn more?
** Hotel Website  (Use the "Apply for this Job" box below). waatl com/ ,Facebook   facebook com/waldorfastoriaatlantabuckhead  , Instagram

** What will I be doing?*
* As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Welcome, check in, and orient arriving guests to the hotel
+ Checking out guests and processing payments on account
+ Handle telephone reservations for Rooms, Restaurant, and Spa
+ Respond to guest inquiries in person, email, and telephone in a timely, friendly and efficient manner
+ Provide driving and/or walking directions to guests to local destinations
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships
+ Provide or obtain accurate information

The ideal candidate will have the following qualifications:

+ Strong written and communication skills in the English language
+ Basic computer and typing skills
+ Ability to maintain confidentiality of all guest information and pertinent hotel data
+ Ability to multi task and remain composed at all times
+ Passion for proving unforgettable guest experiences
+ Ability to work well in a team environment
+ Professional appearance and demeanor at all times
+ Demonstrated ability to handle cash and financial transactions
+ Experience in a luxury hotel   _preferred_  
+ Experience in a Front Desk position   _preferred_

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands   Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to…