Concierge - Colony Square

Overview

POSITION/LEVEL: Concierge FLSA STATUS: Non-Exempt

REPORTS TO: Concierge Manager

Position Summary
Concierge will interact with internal and external guests and residents of Colony Square. Provide unparalleled service, creating and providing a seamless experience for all customers. Concierge will service customers both on the phone and in person; providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas.

• Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guests.
• Develops relationships with Colony Square’s retail and office tenants and residential communities. Leverages these relationships to build loyalty to Colony Square and devoted fans of the services offered.
• Coordinate tenant and guest needs with other departments as required, ensuring a seamless experience.
• Act in accordance with the organization’s policies, goals, objectives and core values.
• Provides information and resources by identifying and clarifying guest needs and desires related to Colony Square and Midtown; answering questions; giving directions and instructions; developing inventories of services.
• Provides services requested by acting as intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations and the like.
• Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.
• Continuously develop knowledge of and build relationships with Colony Square tenants and retailers as well as in-depth understanding of the Midtown area. Participates in educational opportunities, maintaining personal networks.
• Able to perform the skills of a Concierge while being a mobile presence on property.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Strong understanding and knowledge of Colony Square and Midtown Atlanta.
• Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control
• Basic ability to write and send professional emails
• Organized, detail-oriented self-starter, able to work independently and part of a group.
• Evening and weekend shifts are required
• Hours of Operation:
  Monday through Friday 8:30am-9:00pm, Saturday 10:00am-9:00pm, Sunday 11:00am-7:00pm (Hours may vary based on events)
• Must be 21 years of age or older
• Must enjoy serving people and do so with enthusiasm and professionalism
• Must be open to change and able to adapt quickly to new directives
• Proactive, approachable and solution-focused
• Must uphold uniform and cleanliness standards
• Must be able to work in a fast-paced environment, maintaining professionalism at all times.
• Ability to multi-task and work well under pressure

Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.

• Able to push a Bell cart and lift up to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking up to 8 hours a day
• Stooping
• Bending up to 4 hours a day
• Working outdoors up to 8 hours a day
• Ability to climb ladders and stairs
• Ability to use a computer
• Ability to multitask

• Entry level

• Full-time

• Other

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