Seasonal PT Team Specialist, Level 1 - GS

Seasonal PT Team Specialist, Level 1 - GS

Job Category
:
Hospitality

Requisition Number
: SEASO
002661

• Posted :
  January 13, 2026
• Part-Time
• Rate : $15 USD per hour

Showing 1 location

Atlanta, GA 30313, USA

Position Title: Seasonal PT Team Specialist, Level 1 - GS

Department: Guest Services

Classification: Non-Exempt / Part-Time Seasonal

Position Summary

The Seasonal Part Time Team Specialist, Level 1, with a focus on hospitality and servant leadership, will create a fun, welcoming and engaging experience for our guests and fellow team members using our five core values:
Impact, Memorable Experience, Pride, Accountability, Communication, and Teamwork. This role is responsible for assisting in and supporting general operations of the Guest Services department including, but not limited to, daily operations of Dolphin and Sea Lion Presentations, as well as hosting, operating and maintaining other guest facing areas in non-cash handling roles. The Seasonal Part Time Team Specialist, Level 1, receives extensive hospitality training, enhancing their ability to engage with guests, answer questions, and thrive in a dynamic and fast paced environment.

Roles in this department all require excellent guest communication skills, attention to detail, and the talents and skills necessary to craft an exceptional guest experience. This position is considered an entry level seasonal position within Guest Services, with possibility of promotion to permanent part-time Team Specialist, Level 2, after 90 days of employment with satisfactory progress toward learning goals and a satisfactory performance evaluation.

Responsibilities:

1. Guest Experience and Engagement

• Create engaging moments for our guests, by creating a warm, friendly, and inviting environment in all Guest Services areas.
• Occasionally create guest “Aquatic Moments,” highlighting an area of the Aquarium not experienced by the general public, further enhancing the guest experience by creating a personalized moment for a select number of guests.
• Support general operations in Dolphin and Sea Lion Presentation seating, entry plaza, point of sale, and other guest facing areas, including the atrium and stroller parking areas.
• Work in both indoor and outdoor areas as needed, while engaging our guests in conversation and providing Aquarium information.

2. Excellence in Standards

• Maintain animal and guest safety as a priority.
• Provide exceptional care and service to each of our guests.
• Assist in creating and maintaining a culture of hospitality among team members and guests.
• Use inclusive and guest- and staff-appropriate language through positively framed interactions at all times.
• Involve verbal and non-verbal communication to create an exceptional guest and staff experience.
• Play a role in designing the guest experience to ensure a memorable and positive experience; this includes providing comfort and safety of visitors during their visits.
• Provide immediate guest service recovery when needed.

3. Daily Operations

a. Plaza Operations

• Welcome and greet arriving guests, providing first point of contact assistance, through information sharing and way finding.
• Direct guests to appropriate areas for ticket purchases, membership assistance, security screening, and main entrance.
• Assist guest with planning of their visit, including providing information on Behind the Seas tours, animal encounters, and any guest experience enhancements.
• Occasionally serve as captain, in the absence of a Lead Team Specialist.

b. Presentation Operations

• Welcome guests in entrance areas of theaters, providing directional and presentation information to incoming guests.
• Assist with stroller parking for shows, by checking in and checking out guests’ strollers.
• Assist with guest safety and comfort during show seating, show run, and show exit.

c. Entrance/Atrium Operations

• Welcome guests into the Aquarium while scanning admission tickets, and providing any additional information requested by the guest.
• Provide assistance with stroller parking areas.
• Provide navigational and information assistance when needed.

d. Point of Sale Operations

• Welcome guests and provide directional support for our guests looking to…