Guest Service Agent

Summary:

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

Key Responsibilities:

Greet and register guests, assign rooms, and process payments

Handle reservations, incoming calls, messages, and guest inquiries

Provide local area information and assist with dining, transportation, and tour arrangements

Maintain accurate guest records and perform shift reports

Ensure all guest requests are addressed promptly and courteously

Promote hotel services using suggestive selling to maximize revenue

Follow service standards, dress code, and safety procedures

Assist with front desk operations, including PBX and reservationist duties as needed

Create a welcoming environment through professional communication and attention to detail
Consider building your career as a Guest Service Agent at Embassy Suites Centennial Olympic Park.