Manager Trainee Rooms Division
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-10-19
Listing for:
IHG Hotels & Resorts
Apprenticeship/Internship
position Listed on 2026-10-19
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist
Job Description & How to Apply Below
- Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.
- Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
- Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
- Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.
- Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
- Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
- Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
- Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
- Supporting preparation of reports related to guest feedback, trends, and service quality.
- Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
- Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
- Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.
- Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.
- Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.
- Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.
- Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
- Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
- Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.
- Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
- Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
- Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
- Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
- Supporting preparation of reports related to guest feedback, trends, and service quality.
- Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
- Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
- Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.
- Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.
- Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.
- Previous experience in Front Office, Guest Relations, or a similar guest‑facing…
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