HRIS Service Delivery Lead –ServiceNow HRSD

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** About Invesco
** As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.#
** About the Department/Team:
** Our HR Technology & Employee Experience team connects people, processes, and platforms to make work simpler and more meaningful.  We focus on simplifying processes, improving service delivery, and creating experiences that work across platforms like Service Now and Workday. By partnering closely with HR and IT, we help turn business needs into practical, scalable solutions that support both employees and operations.

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* About the Role:

** We’re seeking a strategic, results-oriented
** HRIS Service Delivery Lead – Service Now HRSD
** to champion the advancement of our HR Service Delivery (HRSD) capabilities. This is a leadership role at the intersection of HR technology and business execution—ideal for someone who combines deep HRIS expertise with a passion for driving operational excellence and delivering impactful digital solutions.

You will lead the delivery and optimization of our Service Now HRSD ecosystem (including Case Management, Employee Portal, Lifecycle Events, and more), working closely with HR stakeholders, COEs, and technical teams to ensure our HR platform delivers a seamless, intuitive employee experience. Success in this role requires a blend of project leadership, hands-on execution, and the ability to influence and communicate effectively across technical and non-technical audiences.
** Responsibilities of the Role:
**** Product Ownership & Optimization
*** Translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities.
* Partner with HR COEs and Operations to identify pain points, process gaps, and opportunities for digital enablement.
* Facilitate workshops and feedback sessions to validate requirements, drive adoption, and influence change across HR and IT teams.
** Functional Expertise & Continuous Improvement
*** Research platform capabilities and industry trends to recommend enhancements aligned with HR strategy, proactively identifying opportunities for innovation and efficiency.
* Lead testing, UAT coordination, and issue resolution with a focus on quality, compliance, and continuous improvement.
* Collaborate with HRSD agents and employee-facing teams to promote best practices and improve service delivery.
* Serve as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams.
** Insights & Reporting
*** Use Platform Analytics and other tools to generate actionable insights from HRSD usage data.
* Develop dashboards and reports to monitor performance, inform decision-making, and present recommendations to senior HR leadership.
** Governance & Enablement
*** Lead HRSD upgrade planning and execution in partnership with technical teams, ensuring effective resource allocation and risk mitigation.
* Create materials to support change management, training, and operational readiness, and oversee delivery to ensure successful adoption.
* Collaborate with Knowledge Management and Content Strategy teams to ensure content is structured and user-friendly.
* Represent HRSD in cross-functional forums and working groups, advocating for HRSD needs and best practices.
** Requirements for the Role:
*** 7+ years of experience in HR technology or HRIS, including 3+ years working with Service Now HRSD.
* 3+ years in a lead, project owner, or cross-functional role.
* Strong experience in Workday HCM with deep understanding of HR business processes and capabilities. Ability to ensure seamless integration between Workday and Service Now HRSD to deliver streamlined workflows and an exceptional employee…