Benefits Specialist

Benefits Specialist I Human Resources Administration Georgia State University

Human Resources Administration fosters a workplace where employees are supported to work together and thrive. We ensure Georgia State's unparalleled success by securing the best workforce talent and connecting employees with outstanding benefits. Once employed we support our faculty, staff, and student employees to engage, learn, develop, and grow - professionally and personally.

Human Resources Administration at Georgia State University is seeking to hire a Benefits Specialist I.

• Flexible work environment.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

This position provides benefits information and support to faculty, staff, and retirees, ensuring excellent customer service. Additionally, the role will involve assisting with the coordination of the Tuition Assistance Program (TAP), FMLA, ADA and the USG Transfer process.

• Assist employees with benefits enrollment ensuring that they understand the available options. Serve as a point of contact for employees with questions or issues related to their benefits and retirement offering timely and accurate responses.
• Conduct benefits orientation sessions for new hires and assist with ongoing benefits education for staff, faculty and retirees. Communicate open enrollment information and changes in benefits plans, policies, or procedures to employees in a clear and accessible manner.
• Provide exceptional customer service to all faculty, staff and retirees, addressing concerns and resolving issues in a processional and efficient manner.
• Assist with coordinating the administration of the university's Tuition Assistance Program (TAP), including eligibility verification, application processing, and program information. Assist employees in applying for and understanding the terms and benefits of the TAP program. Assist with FMLA and ADA eligibility and processing.
• Ensure smooth transitions by coordinating incoming and outgoing transfers within the University System of Georgia.
• Other duties as assigned to support Human Resources Administration.

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Minimum Requirements:

• Bachelor's degree and one year of related experience; or a combination of education and related experience.

Preferred Requirements:

• Excellent interpersonal, verbal and written communication skills.
• Excellent customer service skills with the ability to address and resolve concerns effectively.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of benefits programs and enrollment processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with benefits administration software and/or HRIS systems is preferred.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

Department:
Human Resources Administration

Location:

Atlanta Campus

Shift: 8:30 AM - 5:15 PM

Salary: $45,000

FLSA Status:
Non-Exempt

Job Posting: 12/19/25

Closing Date: 01/03/26

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where restrictions are required to comply with law, regulation, executive order, or Attorney General directive, or where required by Federal, State, or local government contract.

Background Check:
Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.