Senior Manager, People and Culture

** Job Description

Summary:

**** Senior Manager, People and Culture
** The Senior Manager, People and Culture provides hands-on people partnership for a defined client group or employee population within our Corporate Functions. This role supports the execution of the people agenda by helping leaders and managers apply core people processes, strengthen manager capability, address employee and team issues, and translate business needs into practical workforce, talent, performance, culture, and engagement actions.

The role partners closely with other People and Culture leaders, Centers of Excellence, Employee and Labor Relations, and People Service operations teams to deliver timely, consistent, and business-relevant support.
** Key Responsibilities
**** Workforce Support and Execution
*** Partner with leaders and managers to understand business priorities, workforce needs, operating challenges, and employee experience issues within a defined client group within Corporate Functions.
* Support implementation of workforce plans, organizational changes, talent actions, engagement priorities, and core people processes.
* Provide practical guidance to managers on performance management, employee development, team effectiveness, change adoption, and policy application.
* Identify recurring workforce, manager capability, culture, or employee experience issues and escalate patterns to senior People and Culture leaders with recommended actions.
* Help managers adopt new ways of working, technology-enabled processes, and business changes in a clear and practical way.
* Use people data, manager feedback, employee listening results, and business metrics to identify issues, track progress, and recommend practical actions.
** Talent, Performance, and Manager Enablement
*** Support talent and performance processes by preparing leaders and managers for effective discussions, decisions, and follow-through.
* Coach managers on goal setting, feedback, performance differentiation, development planning, and employee conversations.
* Partner with leaders to identify critical skill, capability, and staffing needs within the client group and connect them to available solutions.
* Support engagement actions, culture priorities, and manager routines that improve employee experience and team performance.
* Ensure routine people processes are executed with quality, consistency, and attention to business outcomes rather than process completion alone.
** Employee Relations, Risk, and Issue Resolution
*** Provide first-line guidance to managers on employee issues, policy questions, performance concerns, and workplace situations, in partnership with Employee and Labor Relations as needed.
* Recognize risk, complexity, or patterns that require escalation to senior People and Culture leaders, Employee and Labor Relations, Legal, or other specialist teams.
* Support leaders and managers in applying company policies, practices, and standards consistently and fairly.
* Maintain awareness of employee sentiment, workplace concerns, and operational realities that may affect engagement, retention, productivity, or culture.
** Partnership and Data-Driven Insight
*** Share workforce trends, employee insights, and recurring manager needs with COEs and specialist teams so they can design solutions that are practical, relevant, and responsive to the business.
* Help translate enterprise people programs, tools, and policies into practical actions that managers can understand, adopt, and sustain in their teams.
* Partner with Talent, Total Rewards, Employee and Labor Relations, People Services, and other P&C teams to deliver effective support to leaders and employees.
** Candidate Profile
*** Practical, hands-on HR partner who builds trust with managers and…