Design & Delivery Consultant V, Continuum of Care

Design & Delivery Consultant V, Continuum of Care

The Design & Delivery Consultant V, Continuum of Care is responsible for designing, developing, delivering, and evaluating learning solutions that support workforce development and performance improvement across the continuum of care. This role partners with operational leaders and subject matter experts to identify training needs, create engaging curricula, and implement effective learning strategies that enhance employee knowledge, skills, and performance. The ideal candidate brings experience in organizational development, care coordination and utilization review, training and development, and home health, hospice, and/or palliative care environments.

Success in this role requires strong expertise in training delivery, curriculum design, learning evaluation, stakeholder collaboration, and the ability to drive organizational effectiveness through innovative learning and development initiatives.

Note:

Work location is on-site. Employees are required to come into the designated Kaiser Permanente work location on all workdays. Residency required in the primary location (state): 9 Piedmont Center, 3495 Piedmont Rd., NE, Atlanta, Georgia 30305

In addition to the responsibilities listed below, this position is also responsible for maintaining, updating, and facilitating the creation and development of content (e.g., course curricula, training aids, and other supporting materials) in relation to orientation, competency validation, and/or core education for Home Health, Hospice, and Palliative specific clinical care, ensuring curriculum accuracy, and providing troubleshooting as needed.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit.
  
  Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals.
  
  Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Guides other groups within or outside the company by: consulting and collaborating with all relevant stakeholders to execute systems or region-wide change initiatives, region-wide culture change programs, and performance initiatives.
• Driving the design and development of trainings by: maintaining, updating, and facilitating the creation and development of new and complex content (e.g., course curricula, training aids, and supporting materials), ensuring curriculum accuracy, and providing troubleshooting as needed; selecting training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; participating in the development of…