Field Service Engineer

At Compu Dynamics, we don't just build infrastructure—we create the backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission‑critical data centers for some of the world's most innovative companies.

The Field Service Engineer provides onsite technical services to customers in support of mission‑critical data center systems. This role delivers installation, startup, commissioning support, and both remedial and preventative maintenance services for advanced liquid cooling equipment and ensures reliable, high‑performance operation of mission‑critical infrastructure in AI/HPC environments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Participate in system deployment projects by delivering installation, startup, and commissioning support services for mission‑critical liquid cooling systems.
• Assist with troubleshooting and fault isolation of PLCs, electromechanical systems, networking, and cooling equipment during deployment.
• Identify necessary parts and components required to resolve equipment issues during installation and commissioning.

• Respond onsite to dispatches for scheduled and unscheduled service requests within defined SLAs.
• Provide onsite technical support, including troubleshooting and repair of electro‑mechanical equipment, controllers, sensors, actuators, pumps, and related systems.
• Maintain accurate and timely customer service records and reports within the service management platform.
• Recommend improvements to product manuals, operational processes, and field service procedures based on field insights.
• Ensure continuous knowledge of supported products, including maintaining required certifications.

• Contribute to the creation and refinement of service bulletins, procedures, and technical documentation.
• Support the development of training course content and provide technical training to customers and other field service personnel as required.
• Develop and maintain knowledge base articles and related technical content to support internal teams and customer operations.

• Partner with sales and business development teams as a technical resource to support customer engagements and solution development.
• Participate in process improvement initiatives and the development of new service offerings.
• Provide field feedback to engineering, product, and service leadership to support continuous improvement of systems and support models.

• Strong technical troubleshooting and problem‑solving skills with sound judgment.
• Ability to diagnose and resolve root causes effectively and efficiently.
• Excellent customer service, communication, and relationship‑building skills.
• Ability to interpret technical drawings, schematics, and specifications.
• Proficiency in prioritizing tasks and managing multiple service requests.
• Flexibility to travel 25%–75%, occasionally with short notice.
• Ability to work independently in the field and collaboratively within a team.
• Willingness to work extended hours and participate in a 24/7 on‑call rotation.
• Ability to meet all customer‑specific background and security requirements.

This position has no supervisory responsibilities.

This role involves work in customer data center environments and may require exposure to equipment rooms, mechanical spaces, and field conditions. Standard PPE and adherence to safety protocols are required.

This position requires travel up to 50% of the time on average, including occasional travel with limited notice.

• Prolonged periods of standing, lifting, bending, kneeling, and working within customer facilities.
• Ability to lift up to 75 pounds.
• Capacity to traverse active data center environments and respond to physical service requirements as needed.

This is a full‑time, exempt position. Hours may vary depending on customer needs and project…