Media Operations Technician

• Needed a candidate with media broadcasting, media support background.

• Will be responsible for using advertising tools.

• Candidate will be verifying each ads coming up from different vendors.

• Supporting the local media in advertisement-`add/insertion/coding adjusting the commercial ads

• Candidate must have previous background in advertising technology, some technical support, Video engineering or broadcast television work.

RESPONSIBILITIES:

• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.

• Aggregate and analyse data, identify trends, root cause and propose solutions to resolve production issues

• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.

• Work with external ad partners on actively identifying and resolving systemic playback issues.

• Serves a lead technical subject matter expert in technical ad insertion operations for the Client CFC Operations team.

• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.

• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.

• Pro-actively monitor the health of ad insertions systems to ensure continues smooth operation of business-critical equipment.

• Apply advanced skills to resolve complex problems.

• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.

• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems

• Communicate all equipment failures and technical errors.

• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement

• Effectively identifies process or system problems as they occur and takes appropriate steps to solve issues without specified processes or procedures.

• Determines path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.

QUALIFICATIONS:

• HS diploma, GED or relevant work experience;

• 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.)

• Requires strong proficiency with windows operating systems, Microsoft office suite including Excel, Word, and Outlook, digital ad insertion technology.

• Proficiency running MS SQL queries to extract relevant data and perform analysis.

• Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization

• Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions.

PREFERRED:

• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).

• Experience in telecommunications industry desired.

• Experience with Arris and Sea Change ad insertion platforms helpful.