Salesforce Delivery Manager

Description

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud‑based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Centegix has an immediate opportunity for a Salesforce Delivery Manager to drive the successful planning, execution, and delivery of Salesforce improvements and projects across our organization. The Delivery Manager will manage the project pipeline and case flow, provide technical guidance to in‑house consultants and external managed service teams, and ensure the delivery of high‑quality solutions aligned with Salesforce best practices. They will oversee the end‑to‑end delivery of Salesforce projects and cases, from the initial planning and design to the implementation and support.

• Project Management
  • Lead end‑to‑end Salesforce project delivery, including planning, scheduling, resource allocation, and risk management.
  • Ensure that all projects are delivered on time, within scope, and within budget while maintaining the highest standards of quality.
  • Oversee day‑to‑day and monthly release schedules of Salesforce cases.
• Stakeholder Collaboration
  • Partner with internal business stakeholders to define project objectives, requirements, and success criteria.
  • Serve as a trusted advisor, managing expectations and communicating project updates effectively across departments.
• Team Leadership
  • Oversee work from in‑house consultants and managed services teams, ensuring alignment, productivity, and collaboration.
  • Provide mentorship, coaching, and professional development to support team growth and excellence.
• Solution Design & Quality Assurance
  • Collaborate with technical architects and developers to design robust, scalable Salesforce solutions that align with industry best practices.
  • Review and validate solution designs, ensuring adherence to Salesforce development and configuration standards.
  • Implement rigorous testing and quality assurance processes to guarantee reliability and performance.
• Client & Partner Relationship Management
  • Act as the primary point of contact for Salesforce delivery within the organization.
  • Maintain strong relationships with internal clients and external vendors, ensuring clear communication, accountability, and continuous improvement.

• 5+ years of proven experience managing Salesforce projects or delivery teams.
• Strong understanding of Salesforce platform capabilities, limitations, and best practices.
• Excellent communication, interpersonal, and stakeholder management skills.
• Demonstrated leadership ability in managing small, cross‑functional teams including external partners.
• Proficiency with project management tools such as JIRA, Asana, or Microsoft Project.
• Ability to prioritize and execute in a fast‑paced, mission‑critical environment.
• Fluent written and verbal English communication skills.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• PMP or Agile Scrum Master certification.
• Salesforce certifications such as:
  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I (highly desirable)
• Advanced Excel skills with the ability to analyze and transform large sets of data.
• Strong Technical Documentation Skills.
• Willingness to share knowledge with team members, superiors, and users.
• Ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.
• Ability to effectively present information and respond to questions from managers and other employees of the organization.
• Strong personal work ethic, with the ability to meet deadlines, work independently, and as a part of a collaborative team.
• The desire to work on a variety of creative projects to improve…