Program Manager

** ABOUT THIS POSITION
** Overview     We are seeking a highly strategic and results-oriented Program Manager to lead the coordination and execution of our AI initiatives focused on process redesign, leveraging cutting-edge foundation model (FM) capabilities. This role is critical in translating our organizational AI vision into practical, impactful business outcomes.
The ideal candidate will have a strong background in large-scale program management, deep expertise in process optimization, and a proven track record of bringing AI/ML solutions from concept to enterprise-wide adoption, particularly those utilizing large language models (LLMs) or similar generative AI technologies.
** WHAT YOU'LL DO
*** Key Responsibilities  + Define and scope the cross-functional program strategy for AI-driven process redesign, aligning it with overall business objectives and our AI roadmap.  + Lead the planning, execution, and delivery of multiple, simultaneous AI projects that leverage foundation models (e.g., content generation, summarization, intelligent automation) to transform core business processes across departments (e.g., legal, HR, customer service, operations).  + Establish and track key performance indicators (KPIs) and business value metrics (e.g., efficiency gains, cost savings, quality improvement) to measure the success and return on investment (ROI) of AI-powered process changes.  

+ Act as the central nexus between technical teams (AI/ML engineers, data scientists), business units (process owners, subject matter experts), legal/compliance, and executive leadership.  + Manage executive-level communication and reporting, providing clear, concise updates on program progress, risks, dependencies, and resource needs.  + Drive change management and adoption strategies to ensure new, AI-enabled processes are effectively integrated and utilized by end-users.  

+ Partner with process owners to conduct deep-dive analysis, map existing workflows, and identify high-leverage opportunities for foundation model application.  + Facilitate the technical deployment lifecycle, ensuring smooth transition from proof-of-concept to pilot and final production rollout.  + Ensure the governance framework for AI initiatives is followed that addresses data privacy, model ethics, IP concerns, and responsible AI principles throughout the project lifecycle.
** WHAT YOU'LL NEED
*** Required Qualifications  + Minimum of 7 years of experience in technical program management, with at least 3 years managing large-scale, complex programs involving AI, ML, or advanced analytics.  + Demonstrated experience with Foundation Models (FMs) or Large Language Models (LLMs), specifically understanding their application in business process optimization (e.g., RAG architectures, prompt engineering for automation).  + Proven expertise in business process management (BPM), Lean, Six Sigma, or similar process improvement methodologies.  

+ Exceptional ability to bridge the communication gap between technical AI/ML teams and non-technical business stakeholders.  + Strong proficiency with program management tools and enterprise resource planning  + Bachelor’s degree in Business, Computer Science, Engineering, or a related technical field. A Master’s degree or relevant certification (e.g., PMP, PgMP, CSM) is a plus.
** ABOUT WAYSTAR
** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty;

kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010…