Yesterday THANDesktop Engineer Los Angeles, Los Angeles

Desktop Analyst | Century City, Los Angeles – Onsite | $80k-95k

This is a 100% in-office role. Do you thrive in a fast-paced IT environment where your expertise directly supports high-performing legal professionals? Are you ready to take ownership of advanced desktop in a firm that values innovation and collaboration?

The Desktop Analyst provides advanced 2nd and 3rd level support across the firm and serves as a key member of the IT support team. You will play a key role in ensuring the stability and performance of desktop systems across the firm.

Work Schedule:

8:30 AM – 4:30 PM

Location:

Full-Time, in-office presence required (100%)

• Install, configure and troubleshoot desktop and laptop hardware.
• Diagnose and resolve client‑side network connectivity issues involving both physical components and software.
• Set up and maintain HP network‑class printers, addressing configuration and operational issues.
• Resolve remote access problems related to hardware and software.
• Configure and troubleshoot a variety of smartphone devices to ensure seamless integration with firm systems.
• Monitor the desktop ticket queue, respond promptly to user requests, and maintain communication throughout the resolution process in alignment with service level agreements.
• Facilitate audio‑visual setups for meetings, including video conferencing, LCD projectors, laptops and live webcast configurations with AC and Conference Services teams.

• Bachelor’s Degree (Preferred)
• Minimum of 5 years’ experience in desktop support within a professional service environment; prior experience in a law firm is highly desirable
• Familiarity with hardware including desktops, laptops, smartphones, HP printers and scanners
• Experience supporting Windows environments
• Experience using Office 365
• A strong knowledge of Active Directory

• Competitive Pay
• Professional Development
• Training and Mentoring
• Team Socials
• Bonus