Bizoforce – Technical Analyst, User Enablement; M365 & Copilot – Atlanta, GA; Hybrid

Position: Bizoforce Hiring – Technical Analyst, User Enablement (M365 & Copilot) – Atlanta, GA (Hybrid)
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* Priority support## Bizoforce Hiring – Technical Analyst, User Enablement (M365 & Copilot) – Atlanta, GA (Hybrid)### Job Information
* Job Applicants :0
* Salary :$10001.00 - $50000.00

* Employment Type

:

Full-time
* Work Mode :

Hybrid
* Hiring Organization :

Bizoforce Inc
* Job Location :

Atlanta, GASkills Required :
* AI/ML concepts
* Enterprise Security
* Communication Skills
* Copilot* ITSM Tools
* Co Pilot Exclusive Highlights :
Featured  Urgent Published on : 7 days ago###

Job Description Bizoforce is hiring a Technical Analyst – User Enablement for a large enterprise organization. This role focuses on supporting users, driving adoption of Microsoft 365 collaboration tools and AI productivity assistants (Copilot), and strengthening digital workplace enablement.

The ideal candidate will bring a strong combination of technical expertise, user experience skills, documentation capability, and training delivery, enabling effective and responsible adoption of collaboration and AI tools.
Experience  Minimum 5 years in Technical Support, User Enablement, Digital Workplace, IT Training, or similar roles.
Assignment Details    Role:
Technical Analyst – User Enablement

Location:

Hybrid / Onsite – Atlanta, GA     Work Authorization: U.S. Citizen or Green Card Holder    Interviews: 2 Rounds    Drug Test:
Yes    Credit Check:
Yes    Technical Screening:
Not Required    Open Positions:
Multiple    What the Team Is Looking For  A candidate who:
Understands AI tools (Copilot and similar) from multiple perspectives    Demonstrates creativity, innovation, and strategic problem-solving    Can drive and scale AI adoption responsibly    Possesses strong communication and user-support skills    

Key Responsibilities  Documentation & Knowledge Management    Create and maintain user-friendly guides, FAQs, and training content    Develop quick-reference sheets, video snippets, and visual learning materials    Continuously update documentation as tools and policies evolve  Training & Enablement    Serve as an evangelist for M365 and Copilot    Conduct virtual and in-person training sessions    Build scenario-based learning modules and AI usage demonstrations  Analytics & Feedback    Track and report on training effectiveness and adoption metrics    Use feedback, ticketing data, and usage reports to identify gaps    Recommend continuous improvements for user enablement  Change Adoption & Continuous Improvement    Communicate the value and benefits of collaboration tools and AI assistants    Partner with change management teams during new feature rollouts    Stay updated on platform changes and prepare user-facing updates proactively    Preferred Skills & Experience    Understanding of AI/ML concepts relevant to productivity and automation    Experience in IT support, user training, or technical enablement    Familiarity with ITSM tools (e.g., Service Now)    Proficiency in Microsoft 365 tools and enterprise collaboration platforms    Basic knowledge of enterprise security and governance policies
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