Sr. Partner SA, Amazon Connect, Industry & Solutions

Sr. Partner SA, Amazon Connect, Industry & Solutions

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Base pay range

$/yr - $/yr

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Are you a customer-obsessed builder with a passion for helping partners and customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for partners and customers? Do you love building new strategic and data-driven businesses? Join the Industry and Solutions Connect team as a Partner Solutions Architect!

The Industry and Solutions (I&S) Partner Solutions Architect (PSA) team is a part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. We work backwards from our partners’ and customers’ most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses.

As a part of the I&S PSA team, you'll provide expertise across the entire life cycle of an AWS partner and customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our partners and customers, and working across AWS as #One Team.

• Represent the voice of the partner and customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique partner and/or customer use cases with Amazon Connect.
• Provide advanced technical knowledge on Amazon Connect to your aligned GTM teams to unblock our partners’ and customers’ largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights on Amazon Connect into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader on Amazon Connect sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re:
  
  Invent, etc.
• Guide and support an AWS internal community of technical subject matter experts on Amazon Connect aligned to your partners and customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into partner and customer architectures.

The I&S Amazon Connect PSA Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our partners and customers to solve their most complex challenges with Amazon Connect. We stay closely connected to our partners and customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a partner and/or customer is thinking big and needs specialized experience to innovate for their business leveraging Amazon Connect.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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