SMB​/Commercial Account Executive, Service

SMB / Commercial Account Executive, Employee Service

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Job Category:
Sales

Job Details:

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

You will work with customers to demonstrate the value of Salesforce’s Employee Service suite, which unifies HR Service and IT Service into a single, AI-driven platform. You’ll guide customers to the right solutions that transform HR and IT service operations, streamline processes, and improve both employee engagement and IT service delivery.

• Prospecting, pipeline generation, and revenue attainment.
• Navigating medium to long sales cycles for strategic, high-value deals.
• Ensuring customer satisfaction for early adopters and expansion customers.

• Develop strong internal and customer relationships to create win-win sales opportunities.
• Clearly communicate the value of Salesforce’s HR Service and IT Service/ITSM capabilities to potential customers.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting employee service transformation across HR and IT.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals.
• Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end-to-end client experience.

• 6+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM.
• Proven experience in solution selling and value-based selling to multiple stakeholders.
• Strong knowledge of ITSM platforms, IT operations, and the ITIL framework.
• Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus.
• Bachelor’s degree strongly preferred.

• Strong consultative selling skills with a track record of exceeding sales goals.
• Proven ability to navigate complex, multi-stakeholder sales processes.
• Competitive spirit, resourcefulness, and ability to solve complex problems.
• Business acumen to articulate ROI across HR, IT, and operational use cases.
• Skilled in objection handling, negotiation, and closing high-value deals.
• Ability to collaborate cross-functionally and act as a trusted advisor.
• Knowledge of ITSM tools (e.g., Service Now, Atlassian), HCM systems, and employee service solutions.

Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including a week-long product bootcamp, mentorship program, weekly coaching and development programs.

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be #1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including;

• Health, life insurance, retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Par…