Network Tech Lead

Direct message the job poster from Insight Global

This is a Permanent/Full-Time role working directly for Insight Global within our HQ here in Atlanta!

Job Title:
Network Tech Lead

Reports to: Manager of Network Operations

Location: Atlanta, GA

Job Type: Full-time

Department: Infrastructure Operations

Position Summary:

The Network Tech Lead will serve as the technical lead and operational steward of enterprise-wide network services across 75+ office locations, including HQ and remote sites. Reporting to the Manager of Network Operations, this individual will be responsible for overseeing day-to-day network operations, ensuring high availability and performance of all network infrastructure (LAN/WAN/WiFi/AV), and leading the team in alignment with modern standards, automation, observability, and infrastructure maturity goals.

This role requires strong hands-on expertise, team mentoring capabilities, operational rigor, and experience across both on-prem and cloud networking environments (Azure/AWS).

Key Responsibilities:

• Provide day-to-day leadership and mentoring for the Network Operations team, including senior and junior engineers.
• Serve as the primary escalation point for complex networking issues and lead root cause analysis for major incidents.
• Drive the adoption of SOPs and enforce process consistency, quality reviews, and audit trails in line with the organization’s operational maturity goals (Levels 1–5).
• Collaborate with the Network Architect to convert design and strategy into actionable implementation and monitoring plans.
• Own network observability and proactive alerting across all devices—leveraging tools like Cisco Meraki, Thousand Eyes, and Service Now for automated incident creation.
• Ensure consistent monitoring of WiFi, AV systems, and conference rooms; respond to and remediate issues proactively before business impact.
• Coordinate site-wide upgrades of legacy Cisco Catalyst gear to Meraki-compliant appliances to improve observability and supportability.
• Conduct regular WiFi site surveys and follow through with remediation plans in collaboration with site stakeholders.
• Lead the rollout of network automation scripts for common tasks such as configuration backups, firmware checks, and change validations.
• Champion the integration of alerting platforms with Service Now for seamless incident management workflows.
• Support planning and readiness activities for the Global NOC initiative, ensuring full playbook coverage and training paths for L1/L2 teams.
• Collaborate closely with Cybersecurity to ensure VPNs, endpoint compliance, and secure networking principles are followed.
• Provide training, peer reviews, and promote a continuous learning culture within the Net Ops team.
• Participate in vendor evaluations and coordinate with procurement and Cumberland for Cisco contract renewals and equipment acquisition.

Key Performance Indicators (KPIs):

• % Network uptime across all office locations (target: ≥99.95%)
• Time to resolution for high/critical severity network incidents (target: