IT Data Center Operations Manager

Company:

Qualcomm Incorporated

Information Technology Group, Information Technology Group > IT Management

We have an opportunity in our Global IT Operations team for an experienced, intelligent, and motivated IT Manager who is enthusiastic about data center and/or Facilities-IT design, deployment, and operations management. This position interacts heavily with Facilities/Construction (non-IT) teams and traditional IT teams across Qualcomm's global landscape.

As a member of our global team, you will manage resources associated with existing and new data centers and IT rooms globally from Atlanta, Georgia. You will play a critical role in maintaining monitoring systems, uptime, performance, and capacity planning.

Bring your proven track record operating Mission Critical IT spaces to our fast-paced, highly collaborative team. We hold ourselves to high standards and take pride in our work. You should be dedicated to excellence, have a strong sense of personal responsibility, and be self-driven.

This role is not remote and requires full-time onsite work in Atlanta, GA (5 days per week).

• Bachelor’s degree in a technical field (e.g., Computer Engineering, Computer Science, Information Systems)
• Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing) and 5+ years IT-relevant experience
• High School diploma or equivalent and 10+ years IT-relevant experience

Provides leadership for those involved in the development, design, implementation, optimization, and operations of Information & Communication Technology (ICT) spaces, systems, and functions that support company business processes and technical information system platforms. Responsibilities include, but are not limited to:

• Analysis, selection, and modification of IT Infrastructure Management systems and software applications.
• Managing individuals involved in the design and installation of networked IT Infrastructure systems.
• Providing direction for efforts to protect the company’s data, tools, and information systems.
• Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility.

Subject matter expertise required in ICT spaces and standards, IT Security, Operations, and Project Management. Coordinates delivery of shared IT & Facilities Capabilities & Services to IT and Business Unit user groups to ensure uninterrupted IT service. Selects, develops, and evaluates personnel to ensure efficient operation.

• 6+ years of IT-related work experience with a Bachelor's degree.
• 8+ years of IT-related work experience without a Bachelor’s degree.
• 2+ years of experience leading projects/programs.

• Working independently with minimal supervision.
• Supervising direct reports.
• Making impactful decisions that influence program/project success, finances, and objectives.
• Communicating complex information to diverse audiences; may require negotiation and influence.
• Managing a small budget and contributing to P&L decisions.
• Influencing key organizational decisions through consultation with senior leadership.
• Executing multi-step tasks requiring simultaneous cognitive abilities.
• Applying deductive and inductive problem-solving with intermediate data analysis.
• Innovating new processes and procedures within established guidelines.
• Demonstrating ownership and urgency in addressing technical issues and strategic challenges.

• Motivates team to adapt to changing priorities.
• Collaborates across teams to complete projects.
• Sets performance expectations and evaluates team members.
• Allocates workload based on availability, skill set, and current assignments.
• Develops and mentors experienced team members.
• Conducts regular performance reviews and identifies development opportunities.
• Leads implementation of standardized tools and processes.
• Promotes a unifying team vision and fosters a collaborative environment.
• Addresses skill gaps through targeted resources and development.
• Communicates plans and roadmaps clearly.
• Evaluates opportunities for process improvements and resource optimization.
• Encourages diverse contributions across…