Senior Consultant – Healthcare Consumer Digital Strategy, Consulting

Senior Consultant – Healthcare Consumer Digital Strategy, Infosys Consulting

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Infosys Consulting is seeking a skilled Senior Consultant to support and lead consumer digital strategy and experience work for our healthcare clients. This role requires strong analytical ability, digital fluency, and hands‑on experience with human‑centered design, UX research, and experience analysis. Senior Consultants are critical delivery leaders who run work streams, create high‑quality deliverables, and ensure momentum, accuracy, and clarity in engagements.

If the candidate’s background is in UX or experience design, they will also lead the UX design track
, producing high‑quality IA, wireframes, prototypes, research plans, and usability testing outputs.

The Senior Consultant is a workstream leader and core project contributor. You will conduct research, structure problems, analyze data, design user experiences, build deliverables, and support the engagement manager with day‑to‑day progress tracking, risk identification, and stakeholder coordination. This role is ideal for someone who enjoys hands‑on work — from mapping journeys to interviewing users, analyzing operational processes, synthesizing insights, and creating polished client deliverables in PowerPoint.

You do not need to sell technology, but you must understand how digital capabilities and AI enable better consumer experiences and operational outcomes.

• Workstream Leadership & Delivery Execution:
  • Lead one or more work streams within a larger engagement, ensuring tasks, timelines, risks, and dependencies are well managed.
  • Conduct structured problem‑solving, data synthesis, and experience analysis.
  • Manage day‑to‑day project activities, track progress, flag issues, and elevate risks early.
  • Prepare and deliver executive‑ready materials using strong PowerPoint and storytelling skills (non‑negotiable).
  • Conduct user, stakeholder, competitive, and market research to inform experience strategy.
  • Execute qualitative and quantitative research such as:
    • User interviews
    • Usability testing
    • Heuristic evaluations
    • Content analysis
    • Journey mapping
  • Analyze health plan operations, digital capabilities, and policy/process constraints to identify experience barriers and opportunities.
  • Translate research insights into clear recommendations and design implications.
• If the candidate is a UX designer, the expected responsibilities include:
  • Lead UX design for their workstream or the entire engagement.
  • Create IA, wireframes, user flows, prototypes, and annotated design specifications.
  • Collaborate with design, product, and engineering teams to refine requirements.
  • Validate concepts through user testing and feedback loops.
  • Ensure experiences support adoption, usability, accessibility, and regulatory compliance.
• Consumer Digital Strategy & Experience Support:
  • Support digital strategy development through research, synthesis, journey analysis, and evaluation of current‑state capabilities.
  • Help build experience blueprints, target‑state concepts, and roadmaps.
  • Evaluate operational, technical, and organizational blockers to digital adoption.
  • Support KPI development, measurement frameworks, and impact analysis.
• Client Collaboration & Communication:
  • Work directly with client stakeholders to gather inputs, test ideas, and present insights.
  • Support facilitation of workshops, interviews, and working sessions.
  • Demonstrate strong written and verbal communication in all client‑facing interactions.
  • Build trust through professionalism, preparedness, and quality of work.
• Practice Development & Team Contribution:
  • Contribute to internal POVs, assets, and templates for digital strategy and experience work.
  • Support the growth of our healthcare consumer digital practice through research, thought leadership, and project excellence.
  • Mentor Analysts and Consultants with guidance on analysis, UX methods, deliverable quality, and consulting fundamentals.

• Bachelor’s degree and 5+ years of experience in healthcare…