Sales Delivery Director

** Job Type:
** Permanent
* * Build a brilliant future with Hiscox
**** Sales Delivery Director – Hiscox USA
**** Overview:
** The Director of Sales Operations is responsible for architecting and enabling a world-class sales capability at Hiscox US. This role is a catalyst for sales transformation, driving the adoption of best-in-class processes, technology, and culture to unlock growth across all insurance products and channels. The Director will champion a healthy, high-performance sales culture—fostering collaboration, innovation, and continuous improvement—while ensuring that Operations and Underwriting are fully integrated partners in the sales journey.
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* Key Responsibilities:

*** Design and implement a scalable, future-ready sales operations framework that empowers teams to exceed targets and deliver exceptional customer outcomes.
* Lead the creation and reinforcement of a healthy, inclusive, and high-performance sales culture, rooted in Hiscox values and focused on learning, accountability, and recognition.
* Drive end-to-end sales transformation initiatives, from process redesign to technology adoption, ensuring alignment with business strategy and market opportunity.
* Forge strong partnerships with Operations and Underwriting to co-create sales strategies, optimize risk selection, and deliver seamless customer experiences across all channels.
* Equip sales teams with the tools, insights, and training needed to maximize productivity and effectiveness, including best-in-class CRM, analytics, and automation.
* Benchmark against industry leaders, pilot new approaches, and embed continuous improvement to keep Hiscox US at the forefront of sales excellence.
* Inspire, mentor, and develop a high-performing sales operations team; influence stakeholders at all levels to drive change and adoption.
** Collaboration & Stakeholder Engagement:
*** Operations:
Partner to streamline processes, ensure operational readiness for new sales initiatives, and drive continuous improvement.
* Underwriting:
Collaborate to align on product offerings, risk appetite, and equip sales teams with up-to-date underwriting guidelines.
* IT & Product:
Co-lead CRM, sales enablement, and automation tool implementations.
* Finance:
Align on revenue forecasting, pipeline management, and compensation structures.
* Sales Leadership & Field Teams:
Enable teams with tools, insights, and training to maximize performance.
* Compliance & Risk:
Ensure all sales operations adhere to regulatory and internal standards.
** Technical Capabilities:
*** Deep expertise in CRM and sales enablement platforms (Salesforce, Dynamics 365, Zoho, or equivalent).
* Strong knowledge of pipeline management, forecasting, territory planning, and sales compensation structures.
* Proficiency with cloud-based CRM systems, ERP integrations, and data analytics tools (SQL, Power BI, Tableau).
* Experience with automation/RPA tools (UiPath, Automation Anywhere) and Agile delivery.## ##
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* Qualifications:

*** Bachelor’s degree in Business, Finance, Marketing, or IT; advanced degree preferred.
* 10+ years in sales or revenue operations, with at least 5+ years in insurance or financial services.
* The ideal candidate should have deep expertise in CRM and sales enablement platforms, specifically mentioning:
* Salesforce* Dynamics 365 (Highly preferred)
* Zoho or equivalent platforms
* Experience with cloud-based CRM systems and integrations is also important.## ##
** Preferred

Skills:

*** Must Have - Experience in business/commercial insurance sales operations.
* Expertise in end-to-end transformation projects and building sales processes from scratch.
* Hands-on knowledge of insurance policy administration systems and sales integrations.
* Skilled in SQL, Power BI, Tableau, or similar tools for sales reporting and analytics.
* Experience with automation/RPA tools for operational efficiency.
* Familiarity with Agile project delivery and CRM implementation methodology.
* Ability to lead cross-functional teams and influence stakeholders at all levels.
** What Hiscox USA Offers:
*** Competitive salary and bonus (based on personal & company performance)
* 401(k) with competitive company matching
*…