Senior Manager, Operational Strategy

Join to apply for the Senior Manager, Operational Strategy role at Range Water Real Estate.

At Range Water, we look for people who show up and work together to achieve success and make positive impacts on the lives we touch and enrich the communities we serve. Our team members play a pivotal role in our performance. We encourage you to explore possibilities and solutions for your own career success story and apply the same enthusiasm to help Range Water remain the leader in Multi‑Family Real Estate.

Culture: A strong culture and higher purpose drive lasting success. Core Values:
People‑focused, Collaboration, Integrity, Service, Results‑driven, Experience‑centric, and Innovation.

• Two + Weeks of PTO
• Paid Holidays
• Medical, dental and vision insurance
• 401(k) enrollment opportunity
• Employer‑paid basic life and short‑term disability
• Paid parental leave for birthing and non‑birthing parents (after 6 months)
• Potential savings in rent (property and ownership specific)
• Cell phone allowance
• And more!

The Senior Manager, Operational Strategy strengthens the Property Management operating model. This role leads initiatives that improve scalability, streamline processes, and enhance the day‑to‑day experience of onsite teams and residents. The Senior Manager partners closely with Operations Leadership, Onsite Teams, Technology, Ancillary Services, Accounting, Marketing, and other stakeholders to identify opportunities, remove barriers, and implement solutions that drive consistency, efficiency, and operational excellence.

This position serves as a key partner to senior leadership, translating organizational priorities into actionable work streams, project plans, and measurable outcomes.

• Build and maintain an operational strategy roadmap aligned with corporate objectives and Property Management priorities.
• Translate leadership direction into structured plans, timelines, KPIs, and defined ownership.
• Conduct enterprise‑level reviews of PM processes to identify opportunities to scale, automate, or consolidate work.
• Prioritize initiatives based on impact to onsite efficiency, resident satisfaction, and operational control.
• Evaluate front‑office and back‑office workflows to reduce administrative burden on onsite teams.
• Identify inefficient or high‑friction processes and recommend streamlined, technology‑enabled solutions.
• Partner with Training and CX teams to ensure updated processes are intuitive, resident‑focused, and easy to adopt.
• Lead modernization initiatives that improve transparency, service delivery, and the resident experience.
• Maintain, create, and revise property management policies and procedures as needed.
• Serve as a connector between Property Management, IT, Accounting, Marketing, and other departments to ensure alignment on key initiatives.
• Facilitate leadership discussions and decision‑making sessions to remove obstacles and maintain momentum.
• Build strong relationships across the organization to influence strategy, gather insights, and drive buy‑in.
• Lead planning, implementation, and optimization of enterprise initiatives impacting onsite teams (technology rollouts, operational programs, policy updates, revenue initiatives, etc.).
• Establish project governance, documentation standards, and reporting templates to ensure consistent execution.
• Track milestones, manage risks, and drive accountability across stakeholders.
• Develop scalable operating models that support portfolio growth without increasing onsite workload.
• Leverage data, automation, and cross‑department collaboration to eliminate manual processes.
• Recommend system enhancements or integrations to reduce errors and improve visibility.
• Ensure operational improvements directly support an enhanced leasing, maintenance, and resident‑service experience.
• Advocate for onsite teams by ensuring new initiatives are practical and reduce operational friction.
• Use feedback and performance data to identify gaps affecting satisfaction or service timelines.
• Drive initiatives that improve speed, quality, and predictability across the resident lifecycle.
• Assist with affordable compliance/income verification programs…