Delivery Manager; Healthcare TechOps

Delivery Manager (Healthcare Tech Ops - Applications)

UST Health Proof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex administrative tasks, allowing our customers to prioritize members’ well‑being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

Health Proof is searching for a highly skilled and experienced Delivery Manager (Healthcare Tech Ops - Applications) to join our growing team. The Delivery Manager will be instrumental in planning, coordinating and streamlining operational needs for customer‑facing technology delivery operations, guided by Health Proof’s values.

• Manage operational excellence for technology delivery.
• Generate timely SLA and operational reports to customers and management.
• Drive issue resolution and root‑cause analysis for incidents.
• Manage day‑to‑day production support for a mid‑size Health Plan, including core administrative systems (enrollments, claims, adjudication and payments) and surrounding applications/products and downstream/upstream vendors.
• Drive customer calls and prioritize daily operational events and issues.
• Manage incidents in the service‑management systems like JIRA and Service Now.

• Bachelor’s degree in business, technical field or equivalent experience.
• 6+ years experience managing a mid‑to‑large size customer‑facing production support environment.
• Experience in delivery management and customer partner or account interaction.
• Experience working in a technical support role in a complex architecture environment.
• Experience with healthcare payer platforms (e.g., Facets, QNXT, NASCO).
• Experience managing health of production application environments.
• Strong experience with service‑management, SLA tracking and operational reporting.
• Strong experience handling Sev1 / Sev2 incident responses.
• Experience working within a high‑governance and compliance environment.
• Experience setting up processes using service‑management tools, preferably Service Now and JIRA Service Management.
• Experience with SQL; cloud experience on AWS/GCP is desirable.
• Experience with SOAP, healthcare EDI (e.g., 270, 271, 276, 277, 834, 835), ETL processing, ITIL practices; ITIL certification is a plus.
• Excellent communication and stakeholder engagement skills.

Role

Location:

Remote
Compensation Range: $110,000‑$130,000

Full‑time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave, 10 paid holidays, and are eligible for paid bereavement leave. Employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Medical, dental, vision, life, accidental death & disability, short‑term, and long‑term disability benefits are provided. Additional voluntary short‑term disability, Health Savings Account (HSA), and Flexible Spending Account (FSA) options are available.

Eligibility for bonuses or commissions may apply based on role.

UST Health Proof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. UST Health Proof reserves the right to periodically redefine roles and responsibilities based on the organization’s requirements or employee performance.