Systems Administrator - Senior Professional

Job Title:

Systems Administrator - Senior Professional

Location:

Smyrna, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Systems Administrators provide technical support and troubleshooting assistance for Information Technology systems, hardware, and software. They diagnose system issues, resolve technical problems, and ensure system availability and functionality to support end-users and business operations.

• Provide technical support, troubleshooting, and issue resolution for Information Technology systems, applications, and hardware.
• Respond to system support requests, incidents, and service tickets to address user needs and concerns.
• Diagnose system problems, errors, and performance issues to identify root causes and implement solutions.
• Install, configure, and maintain system software, applications, and updates to ensure system functionality.
• Document system support procedures, frequently asked questions, and knowledge base articles for user self-help and training.
• Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations.
• Provide user training, guidance, and support on system features, functionalities, and best practices.
• Stay informed about system support tools, Information Technology service management practices, and user support trends.
• Collaborate with Information Technology teams, vendors, and stakeholders to resolve complex system support issues.
• Perform other job-related duties as assigned.

• Bachelor's Degree in a related discipline, or equivalent combination of education and experience.
• Four or more years of relevant experience.

• Master's Degree in a related discipline or equivalent.
• Experience with managing Active Directory environments, Power Shell scripting, Group Policy, Windows Server Update Services, Windows Server 2022, and Windows 11.
• Full understanding of networking concepts and networked application environments.
• Security+, CISSP, Network+, Windows Server Hybrid Administrator Associate, or related professional certifications.
• Familiarity with SIEM tools, vulnerability/compliance scanners, and commercial backup software solutions.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.
• This position requires a security clearance.

This position requires US Citizenship.

Salary Range: $75,751 - $110,316

Location:

Atlanta, GA

Position Code: T05

Background Check:
Successful candidate must be able to pass a background check. Please visit (Use the "Apply for this Job" box below).-screening

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.

Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual’s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.