GPS - ServiceNow Developer - Supervising Associate

GPS - Service Now Developer - Supervising Associate

Join EY as a GPS – Service Now Developer – Supervising Associate. This role involves designing, developing, and administering the Service Now platform to improve business processes for federal, state, local, and education clients.

• Configure and manage Service Now instances, ensuring optimal performance.
• Administer user roles, permissions, and security settings in accordance with company policies.
• Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
• Troubleshoot and resolve issues within the Service Now platform, ensuring minimal downtime.
• Develop and manage Service Now workflows, notifications, and business rules to streamline IT and business processes.
• Design, develop, and customize Service Now applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
• Create and manage custom scripts using JavaScript, Glide, and Angular
  
  JS.
• Build custom forms, reports, and dashboards for business users.
• Implement and manage integrations between Service Now and third‑party systems (REST/SOAP, Import Sets).
• Provide technical expertise and training to users and team members on Service Now functionality and best practices.
• Provide Tier 2/3 support for complex incidents or requests related to Service Now.
• Document solutions and issues in a knowledge base for future reference.

• Undergraduate degree in Computer Science, Information Systems, Business Administration or related field.
• Proficiency in Service Now development, including scripting business rules, workflows, and UI Policies.
• Experience with Service Now integrations (REST, SOAP, Import Sets).
• Familiarity with Service Now Studio, Service Portal, and other development tools.
• Knowledge of Service Now reporting, dashboards, and performance analytics.
• Experience with workflow tools.
• Strong understanding of U.S. Government’s IT control environment.
• Ability to plan, execute and deliver projects on time.
• Multi‑tasking on varying projects and initiatives.
• Attention to detail; organized and thorough.
• Excellent analytical and critical thinking skills.
• Ability to work with a diverse, geographically distributed team.

• 3+ years of experience as a Service Now Developer and/or Administrator.
• Strong hands‑on experience with Service Now ITSM, ITOM, SPM etc. modules.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) preferred.
• Ability to obtain and maintain a Top Secret Security Clearance.

• Service Now Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) as a plus.

We offer a competitive compensation package based on performance, with a base salary range of $89,600 to $167,600 inclusive of all U.S. locations. Additional benefits include medical and dental coverage, pension and 401(k) plans, flexible time‑off policy with 19 observed holidays, and a range of programs and benefits to support your well‑being.

Associate

Full‑time

Health Care Provider

As a global leader in assurance, tax, transaction and consulting services, EY hires and develops passionate professionals to build a better working world.

EY accepts applications for this position on an on‑going basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at