PC Support and Network

Network Support Specialist Responsibilities

• Provide technical support for desktops, laptops, and peripheral devices (printers, scanners, etc.)
• Install, configure, and maintain operating systems, software, and hardware
• Troubleshoot and resolve issues related to applications, system performance, and hardware malfunctions
• Assist with the setup and reinstallation of computers and related devices
• Maintain an inventory of IT equipment and ensure timely updates or replacements
• Network Assistance
  • Support the setup, configuration, and maintenance of network systems, including routers, switches, and firewalls
  • Monitor network performance and troubleshoot connectivity issues
  • Assist in maintaining servers and ensuring network security protocols are followed
  • Provide remote and on-site technical guidance to end users for network-related problems
  • Collaborate with IT teams to implement upgrades and optimize network efficiency
• End-User Support
  • Respond to help desk tickets and provide timely resolutions to user-reported issues
  • Educate users on best practices for system and network usage
  • Document technical procedures, solutions, and troubleshooting steps for future reference
• General IT Support
  • Ensure compliance with organizational IT policies and standards
  • Participate in IT projects, such as system migrations or network upgrades
  • Stay updated on emerging technologies and recommend improvements to existing systems

• Strong knowledge of operating systems (Windows) and common software applications
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware
• Excellent problem‑solving and communication skills
• Certifications like CompTIA A+, Network+, or equivalent are a plus