IT Systems and Security Administrator

About On Pay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

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We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be.

As the IT Systems Administrator, you will be the go-to person for day-to-day technology support. This role is hands‑on and focused on keeping teams productive by setting up and maintaining hardware/software, providing timely support to both local and remote team members to resolve any IT issues. This role will also assist in managing inventory of all technology, documenting processes, and reviewing vendors/software.

This position will be considered in-office full-time (5 days/week) and is perfect for someone with a strong mix of customer service skills and technical knowledge who enjoys solving problems and ensuring things work smoothly.

• Provide hands‑on support for team members in the office and remote staff (hardware, software, connectivity, and account access).

• Set up, configure, and troubleshoot devices such as laptops, printers, and video meeting hardware.

• Assist with user account setup, onboarding, and offboarding processes.

• Manage procurement of hardware, software, and IT supplies

• Maintain accurate inventory of company hardware and software licenses.

• Troubleshoot common IT issues such as connectivity, printing, application access, and account lockouts.

• Ship, receive, and repurpose/recycle IT equipment for remote and in‑office team members.

• Continuously analyze the current processes, technologies, and vendors to identify areas for improvement

• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.

• Document IT processes, troubleshooting steps, and common issues in an easy‑to‑follow format.

• Collaborates with colleagues to research and resolve problems.

• Stay current on IT best practices and basic security awareness.

• Performs other related duties as assigned.

• 1–3 years of IT support/help desk experience (or equivalent hands‑on experience).

• Strong troubleshooting skills with hardware, software, and connectivity issues.

• Customer‑service mindset: clear communication, patience, and professionalism when working with non‑technical users.

• Comfortable working independently in-office while also supporting remote teams.

• Organizational skills for tracking inventory and documenting processes.

• Ability to manage multiple requests and prioritize effectively.

• Familiarity with Windows and macOS environments, Microsoft 365, Google Workspace, Jamf, and common business applications.

• Experience with device management services, strongly preferred

• Proficiency with macOS computers required

• Must be dependable and self‑disciplined with a strong work ethic

• Solid analytical skills, ability to learn at a fast pace

• Must be willing to commute to the office full-time

• Momentum that matters:
  We’re backed by over $100MM in new funding and scaling rapidly.

• Market‑leading product:
  OnPay consistently ranks among the highest‑rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

• Competitive compensation:
  Base salary + bonus + stock options = real upside for high performers.

• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short‑ & Long‑Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

• Growth culture:
  Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping…