ServiceNow QA Tester

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The IT Service Management Office team has a great opportunity for a high energy Service Now QA tester who is passionate about being a part of a high performing team that builds, maintains and develops software that enables IT Service Management practices that drive great user and stakeholder experiences and productivity. This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions.

This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole.

As a QA Tester you will apply your extensive knowledge of Service Now to ensure applications developed are tested and validated to deliver enterprise‑wide business processes to our organization. This candidate possesses the skills and essential knowledge necessary for designing, executing, and automating test cases to validate new features, configurations, and integrations as part of an agile development team.

The Service Now QA Tester is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements. Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based.

You will get an opportunity to work closely with data and partner with internal teams as well as ITSM tools to continually drive feature and capability improvements. This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you.

The ideal candidate will be a self‑driven individual with strong technical acumen, relationship building skills, and understanding our business:

• Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
• Passionate about making others successful
• Customer‑obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want
• Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for various Service Now modules (e.g., ITSM, ITOM, ITAM, CSM).
• Perform functional, regression, integration, and end‑to‑end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
• Collaborate closely with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage.
• Develop and maintain automated test scripts using Service Now's Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between Service Now and other systems.
• Identify, document, and report defects to ensure timely resolution of defects.
• Participate in agile ceremonies (e.g., sprint planning, daily standups) and provide input from a QA perspective.
• Support user acceptance testing (UAT) and validate solutions with business users.
• Contribute to continuous improvement efforts by enhancing testing methodologies, frameworks, and automation strategies.
• Stay updated on the latest Service Now features, releases, and best practices to drive innovation and optimize solutions.
• Cr…