Program Manager

Hybrid Role Charter brief:

• Program Manager, GOLS Transformation and Owner Lifecycle

• Provide high-level strategic support for the transformation of CLIENT's Owner Lifecycle Management Solution (GOLS), ensuring alignment, coordination, and risk management across all work streams.
• Draft and manage executive reporting to keep senior leadership informed, support decision-making, and ensure delivery against key milestones.

• Strategic Support
  • Champion the bold, outcome-focused vision for Owner Lifecycle Management.
  • Align work streams to strategic commitments: product-centric mindset, value creation, and continuous evolution.
  • Focus on delivering measurable business impact (growth, owner experience, data-driven decisions).
• Program Coordination
  • Oversee planning and execution of the phased transformation roadmap.
  • Coordinate cross-functional teams (Development, Investment Analysis, Legal, Marketing, Hotel Opening, Architecture & Design, Operations).
  • Ensure consistent adoption and integration of workflows across regions (AMER, EMEAA, GC).
• Governance & Stakeholder Engagement
  • Coordinate and support governance activities across the program, ensuring effective communication and collaboration.
  • Facilitate engagement with working groups, technology leaders, and business team to align on priorities and resolve issues.
  • Help organize and support meetings, workshops, and forums to share updates, gather feedback, and drive progress.
  • Assist in maintaining alignment between different teams and stakeholders throughout the transformation.
• Risk Management
  • Support the working group to identify, assess, and mitigate risks across all work streams.
• Monitor program adherence to budget, timeline, and quality standards.
• Proactively address issues related to adoption, technology, and change management.
• Reporting
  • Assist with preparing regular program reports and updates for leadership and governance forums.
• Collect and organize information from work streams and teams to support accurate reporting.
• Help maintain records of progress against milestones and key deliverables.
• Support the communication of status updates to relevant stakeholders.

• Experience supporting large-scale, multi-year transformation programs within a matrix organisation.
• Sound strategic thinking and ability to drive cross-functional alignment.
• Expertise in program governance, risk management, and stakeholder engagement.
• Familiarity with product-centric delivery models and agile methodologies.
• Excellent communication, influencing, and problem-solving skills.