Technical Solution Specialist

The Opportunity

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements, then configure, test, and train on the solution as it relates to the implementation of our product, Euna Grants. The role plays a key part in customer discovery and refinement, user acceptance testing, data migration, custom report development, integration design, and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally, the Technical Solution Specialist may assist in additional project responsibilities, including but not limited to, project planning, creation of status reports, time tracking, creation and delivery of training materials, product support, etc.

Technical Solutions Specialist

The role of the Technical Solution Specialist is to work with multiple project stakeholders to effectively gather and document requirements, then configure, test, and train on the solution as it relates to the implementation of our product, Euna Grants. The role plays a key part in customer discovery and refinement, user acceptance testing, data migration, custom report development, integration design, and system configurations.

This individual will become a product subject matter expert to best understand and apply client goals to product abilities. Additionally, the Technical Solution Specialist may assist in additional project responsibilities, including but not limited to, project planning, creation of status reports, time tracking, creation and delivery of training materials, product support, etc.

The Technical Solution Specialist is part of the Enterprise Customer Programs team working closely with Project Managers and Team Leads as well as actively engaging with the Product and Technical teams. The ideal candidate will have experience in SaaS implementations, grants management and/or with the Public Sector, enhancing the customer’s ability to streamline processes and facilitate effective solutions.

• Develop an in-depth understanding of the product, including core features, configurations, and functionality, to serve as a Euna Grants Subject Matter Expert.
• Configure the system for the customer to meet defined requirements including the setup of workflows, access permissions, reports, and all other configurable elements of the platform.
• Provide technical troubleshooting for system issues, configurations, integration and migration issues, collaborating with customer support and technical teams to identify root causes and implement solutions.
• Support training and knowledge‑sharing efforts across implementations to improve user understanding and adoption of the product.
• Provide expertise to cross‑functional teams, offering guidance on product capabilities, limitations, and best practices.
• Partner with the Product and Design teams
  • Support feature discovery, refine feature requirements, and ensure alignment with business goals.
  • Participate in ideation and design sessions to contribute insights on feature feasibility, technical considerations, and potential data implications.
• Manage Technical Requirements Gathering and Documentation
  • Conduct in‑depth requirements gathering sessions with stakeholders to understand business needs for system configuration, integrations, and data migration projects.
  • Assist in defining, prioritizing, and refining requirements to meet both user needs and technical standards.
  • Develop comprehensive technical requirements documentation, including data mapping, integration specifications, and detailed business rules.
  • Translate complex technical information into clear, concise documentation that can be understood by both technical and non‑technical stakeholders.
• Conduct Data Analysis and Data Migration
  • Lead data migration activities, including planning, mapping, data cleansing, extraction, transformation, loading (ETL), and validation processes.
  • Create data mapping documents and perform data analysis to ensure data quality, identify potential migration risks, and validate data integrity in…