Scrum Master, Business Systems

Overview

At Promethean, we’re on a mission to transform the way people learn and collaborate around the world. For over 25 years, we empower educators, innovators, and business leaders with award‑winning interactive displays and software solutions that turn learning and work spaces into connected, creative environments.

As a member of #Team Promethean
, you’ll change lives with technology and directly impact education and the workplace for countless people every day. If you’re passionate about education, collaboration, and making a positive global impact, we want to hear from you.

• Own, facilitate and improve all scrum ceremonies (backlog refinement, sprint and release planning, daily stand‑ups, retrospectives);
• Learn new approaches to facilitation and implement agile best practices within ceremonies;
• Guide the team to focus on delivery of high‑quality stories on a predictable, sustainable cadence;
• Build and administer the scrum team agile metrics dashboards (velocity monitoring, burn down, lead/cycle time, etc.) within Jira/agile tools;
• Administer and configure the use of Agile tracking tools, Jira, at the project level for the scrum team(s);
• Collaborate, communicate and build strong trust and rapport with business stakeholders, program managers, business system analysts to plan sprints and releases;
• Assist in gathering business requirements through initial discovery meetings with the business stakeholder and accurately estimating the effort required to address those problems or change requests;
• Collaborate with the business and technology teams, third party/other interfaces or partners to help define user story requirements and acceptance criteria;
• Coordinate and plan meetings to gather user requirements, processes, and technical requirements as determined by technical teams;
• Assist technical support and development teams in triaging customer issues, defects, enhancement requests and backlog items. Conduct necessary research and collaborate with teams to prioritize appropriately;
• Support the prioritization, software development and delivery of user stories within the sprints for each program increment. Validate the user stories against acceptance criteria;
• Assist with the investigation of problems and engage appropriate support teams (IT, Operational, Vendor) for resolution. Keep stakeholders aware of the status;
• Represent the team regarding upgrades, releases, and UAT testing when required.

• Bachelor’s degree in a related technical field or at least 5 years working as a scrum master within an IT team supporting business enterprise applications (CRM/Salesforce, ERP, or Expense Management systems) shared with multiple business teams (Finance, Operations, Sales, and/or Logistics/Supply Chain);
• Must have experience working on a Salesforce platform scrum team. The scrum master needs to be well versed with the SFDC platform to coordinate associated agile roll‑outs and assist the technical teams;
• Strong understanding and experience working with Scrum and Kanban teams. Must have experience configuring or administrating Jira at the project level to perform Agile duties;
• Must have a balanced approach of using lightweight processes to ensure delivery of business features;
• Experience building and guiding team efficiency through scrum team velocity and optimizing team capacity;
• Experience with building, monitoring and using agile metrics to improve the practice;
• Excellent verbal and written communication skills as well as collaboration/influencing skills and running scrum teams in a geographically distributed environment;
• Strong collaborator, able to bring together partners to elicit requirements and address challenging problems with a variety of stakeholders across the globe;
• Must have the ability to build trust and grow existing and new business partners/integrators relationships;
• Experienced and comfortable working in changing environments where people and technological changes are being implemented to address company growth or changing market conditions;
• Able to convey complex/abstract ideas to target audience both verbally and visually;
• This position will be working with business partners located…