Chief Product Officer – Merchant Services

Location: Fort Worth/Dallas, TX or Atlanta, GA

Schedule: Hybrid

Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross‑functional alignment.

The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services, payments, or fintech is highly valued, though exceptional product leadership in other industries will also be considered.

• Set the vision and roadmap for Merchant Services, balancing short‑term product improvements with long‑term strategic investments.
• Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
• Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
• Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
• Advance payment gateway capabilities for omni‑commerce competitiveness, including APIs, developer portals, and certification environments.
• Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
• Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.

• Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
• 7+ years of people leadership, with proven success building and mentoring product teams
• Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
• Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
• Experience driving cross‑functional alignment across technology, business, and operations
• High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
• Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps

• Deep knowledge of product management best practices, design thinking, and innovation methodologies
• Experience with market analysis, business cases, and P&L ownership
• Strong facilitative leadership and influencing skills in a shared‑services model
• Hands‑on understanding of payments technology, APIs, and developer ecosystems
• Press‑trained or experienced representing a company externally to investors, analysts, or media

Deluxe helps businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer‑friendly payment processing solutions across in‑store, online, and mobile channels. As CPO, you’ll be at the center of shaping the future of how businesses connect with their customers.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan & Employee Stock Purchase Plan
• Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
• Short‑Term & Long‑Term Disability

Executive

Full‑time

Product Management