Physical Security Systems Analyst

Physical Security Systems Analyst

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, AIG member companies provide a wide range of property casualty insurance and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide financial security.

The Physical Security Systems Analyst role is responsible for ensuring that all Global Security Technology systems and equipment are installed, maintained, and functioning as expected. Global Security applications include Physical Access Control, Video Management System, and Personal Identity and Access Management System (PIAM). The analyst works closely with the Project Management team to program and commission new security equipment globally, uses Salesforce to open and resolve trouble tickets, and collaborates with IT Support Teams and Security Integrators to quickly resolve issues related to Security Technology systems and equipment.

The analyst also assists various teams throughout Global Security in retrieving and reviewing video and running reports from the Access Control System to support investigations, audit and compliance, and office utilization among other business requirements.

• Work with Project Management team on configuration and programming of physical security systems including Access Control and Video Management Systems for all new sites globally
• Work with Security Integrators to install, program, commission and confirm new systems or major upgrades
• Program and print access cards for some sites as needed
• Troubleshoot and engage with Security Vendors globally to fix both hardware and software issues
• Work with internal IT teams to troubleshoot and fix offline devices
• Support Physical Security Systems team on onboarding and implementing new technologies to enhance safety and security throughout the organization
• Perform routine systems checks to ensure devices are working correctly and system is up to date
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events
• Provide excellent customer service to a wide range of clients, senior executives and external vendors
• Some on‑call work may involve nights and weekends to support international projects and remediate high priority issues

• 5+ years of experience in Physical Security Systems and/or related Information Technology experience
• Ability to learn and support new systems and applications
• Ability to communicate effectively and professionally both orally and written
• Ability to work nights and weekends as needed
• Strong computer skills and experience with MS Office applications

• Bachelor’s degree
• PSP Certification
• Certification in Genetec Omnicast and Genetec Synergis

AIG offers a range of employee benefits and resources that help protect what matters most – health care, savings, financial protection, and wellbeing. Benefits include various leaves for personal, health, family and military needs, a “Giving Back” volunteer program, learning opportunities, tuition reimbursement, and a Total Rewards Program focusing on health, wellbeing, financial security and professional development.

AIG is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. We are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CS - Corporate Services AIG Employee Services, Inc.