Healthcare Technical Operations Director
Listed on 2025-12-21
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IT/Tech
IT Project Manager, Systems Administrator, IT Support, Cloud Computing
Overview
About Health Edge
Health Edge® is trusted to provide the technology and services that power health plans’ most important value streams. With an integrated platform of solutions spanning claims administration, quality improvement, prospective payment accuracy, provider network management, care management, member engagement and risk adjustment, Health Edge enables health plans to converge their data so they can harness automation and the promise of AI.
Combining this next-gen technology with services and expertise gives health plans unmatched capabilities to deliver a future of frictionless and cost-effective healthcare experiences. For more information,
We are searching for a highly motivated Technical Operations Delivery Director to join our team. The IT Director will lead global teams supporting business operations of production applications critical to health plan administration. This role ensures high availability, performance, and security of applications hosted in both on-premises data centers and AWS cloud environments. The IT Director will collaborate with business leaders, technology teams, and vendors to maintain compliance with healthcare regulations and deliver exceptional service to internal and external stakeholders.
Support teams manage incidents, monitor applications, schedule integrations, perform data reconciliation, analyze data, coordinate software deployments, prepares and conducts disaster recovery plans, prioritize service requests with customers, measure and meet SLA / CPI / KPIs, and perform low complexity software changes.
The IT Director must build high performing teams of US based associates while coordinating with global support leadership. This role requires excellent communication, leadership, and critical thinking skills and must be an analytical person who is able to grasp customer needs and brainstorm ways to fulfill them.
Your Impact:- Drive administrative savings through improved processes and consolidation
- Ensure revenue optimization and generation through high system performance and reliability
- Oversee health of enterprise production ecosystem through dashboards and other available tools
- Ensure teams timely troubleshoot and resolve software issues with production applications
- Create a center of excellence approach for Service Desk and Data Operations
- Coordinate with other teams change and issue resolution activities related to network, middleware, hardware, OS, DB, and external application groups
- Work with customers to strategize major operational events and large projects while ensuring the managers are appropriately prioritizing daily work with the customers
- Oversee system maintenance and upgrade events across multiple vendors and customers
- Direct teams onshore and offshore, across multiple shifts, customers and technologies
- Use Jira Service Desk to improve workflow of ticket processes
- Administer SLA management and reporting SLA metrics in a monthly operational formats and forums
- Supporting the patch and updates to applications
- Staff oversight including goal setting and performance monitoring
- Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Bring:- Bachelor’s degree in a related field.
- Minimum 12 years of relevant work experience in leading technology and support teams
- Exposure to an environment supporting multiple customers, functions, vendors or systems
- Experience managing applications using:
Java, Web Services, XML, SQL - Exposure to AWS Cloud Environment and on-prem infrastructure
- Experience with Incident Management, Release Management and exposure to ITIL practices
- Familiar with development, debugging and testing concepts
- Experience with Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
- Experience with CI/CD
- Experience working for a Healthcare company is preferred
- Experience with Health Edge solutions is desired
- Coach teams to quickly find and document…
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