NOC Technician

Job Summary

This role supports overnight operations in a live colocation data center environment. The NOC Technician monitors network and infrastructure systems, responds to alerts, and performs hands-on fiber and copper work to ensure stable and reliable operations. The position requires experience terminating and maintaining fiber, familiarity with data center infrastructure, and the ability to work independently on night shifts. This role is scheduled for overnight weekday coverage, with two available shift options noted below.

• Monitor network and infrastructure systems through approved tools and dashboards
• Respond to and upscale alerts, outages, and performance issues as required
• Perform fiber termination, patching, cleaning, and testing in a live environment
• Complete copper and fiber cable runs, dressing, labeling, and organization
• Support rack‑and‑stack activities for network and customer equipment
• Assist with troubleshooting connectivity issues across Layers 1–3
• Execute basic hardware diagnostics and replace failed components as needed
• Document incidents, resolutions, and shift activity in internal systems
• Perform scheduled health checks, equipment reboots, and patch panel audits
• Install and support infrastructure components such as ladder racks and fiber trays
• Follow all safety protocols and maintain a clean, compliant work area
• Communicate professionally with team members and other support groups

• High school diploma or GED
• 1–2 years of experience in a data center or NOC environment
• Proven experience terminating fiber and working with fiber jumpers, patching, cleaning, and fiber color codes
• Familiarity with SC and LC fiber connectors and related components, including Corning fiber and LIUs
• Knowledge of infrastructure systems such as CRAC units, HVAC, and basic power‑down procedures
• Experience with network monitoring tools (preferred)
• Ability to work independently during overnight shifts
• OSHA 10 certification (preferred)
• Ability to lift up to 50 pounds, work on ladders or lifts, and stand for extended periods
• Basic hand tools required: multi‑bit screwdriver, snips, pliers, punch‑down tool, flashlight, gloves, tool pouch, and steel or composite toe boots

• 1–2 years of relevant data center or NOC experience

• Schedule:
  
  Monday–Friday, with two shift options available: 12:00 a.m.–8:00 a.m. or 10:00 p.m.–6:00 a.m.