Data Center Operations Technician - Atlanta GA. Night Shifts

Data Center Operations Technician – Atlanta, GA (Multiple Day & Night Shifts Available)

Join Highpoint Technology Group as a Data Center Operations Technician. In this role you will monitor all data‑center facilities services, ensure systems reliability, and provide hands‑on support for critical infrastructure.

Base pay range: $21.00/yr – $26.00/yr (actual pay based on experience and skills).

• Track and maintain all data‑center facilities equipment, including physical security, HVAC, electrical plants, and critical service delivery networks.
• Participate in network cable installations and removals, space planning, cabinet/equipment installation, rack and stack procedures, and smart‑hands hardware break/fix support.
• Diagnose and troubleshoot hardware and software issues in a critical environment; analyze customer calls in a timely manner.

• Equipment Maintenance: Perform inspections, maintenance, and repairs on data‑center equipment to ensure optimal performance.
• Troubleshooting: Diagnose and resolve hardware/software issues affecting operations using diagnostic tools.
• Hardware Installation: Assist with rack mounting, cabling, and installation of servers, storage, and networking equipment.
• Cabling & Connectivity: Organize cabling infrastructure for optimal airflow and connectivity.
• Inventory Management: Keep accurate records of equipment and spare parts.
• Monitoring & Alert Response: Monitor infrastructure alerts and respond promptly to minimize downtime.
• Documentation: Document all maintenance activities, configurations, and repairs.
• Project Assistance: Support data‑center projects (upgrades, migrations, installations) as directed.
• Safety & Compliance: Follow safety protocols and regulatory requirements.

• Minimum of two years working in a Network Operations Center (NOC) with complex data‑center facilities (Electrical, Mechanical, HVAC).
• Prior military experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to provide exceptional customer service while working with senior company leaders.
• Proficiency in maintaining Service Level Agreements (SLAs) through proactive detection and reporting tools.
• Capacity to follow accurate support procedures, system documentation, and issue tracking.
• Proficient knowledge of Windows operating systems and Microsoft Office.
• Good judgment and decision‑making instincts.
• Strong prioritization skills in a fast‑paced environment.
• Availability to work a 24 x 7 x 365 schedule; 12‑hour rotating shifts, weekends, and after‑hours as required.
• Ability to lift up to 50 lbs. and work in elevated or tight locations.
• Certification or formal training in data‑center operations required.

Seniority Level: Associate

Employment Type:

Full‑time
Job Function:
Information Technology