Technical Consultant

Job Description

The Technical Consultant role focuses on evaluating, installing, unit testing, troubleshooting, and supporting software solutions based on business and operational requirements in customer‑facing and internal business scenarios for NCR Atleos’s financial software for ATMs and cash recyclers.

Upon achieving fundamental knowledge of NCR Atleos’s software solutions, candidates will specialize into areas focusing on multi‑vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance (supervisor) operations, and message formats, rotating periodically to create a well‑rounded perspective.

The role requires anticipation of internal and external client needs with an overriding commitment to client satisfaction, and the ability to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Travel throughout the US is required, with approximately 75% of time spent traveling, typically three weeks per month. Some shift work may also be required.

• Perform functional analysis of requirements and determine effort required to implement software in customer environments.
• Configure base software in customer environments.
• Conduct unit tests, track problems, and implement changes to ensure adherence to test plans and functional requirements.
• Diagnose, isolate, and implement remedies for system failures caused by software code errors, using knowledge of system characteristics and maintenance tools.
• Establish acceptance criteria and quality goals.
• Provide estimates, goals, standards, constraints, and dependencies as input to the SOW and the software development plan.

• Lead analysis and resolution of software issues reported during testing.

• Prepare software for distribution to customers or networks.
• Ensure installability through software distribution, bare‑metal installation, and local updates.
• Support field organization during lab installations, certifications, and training.
• Lead analysis and resolve software issues found during customer acceptance testing.

• Support/resolution of production issues forwarded by Level 3 Support, including hot fixes and executing integration tests before delivery to QA.

• Bachelor’s degree or equivalent in computer science, information systems, or another technical discipline.
• Technical project leadership experience organizing project resources.
• Experience with Windows 10/7 including installing and supporting hardware devices and drivers, installing/configuring Windows applications, troubleshooting network protocols and services (TCP/IP, IIS, remote access), and understanding client/server application architectures.
• Experience creating and leading group presentations, hosting webinars and public speaking.

• Experience working in the ATM or kiosk self‑service industry.
• Knowledge of programming and/or direct experience developing client applications, identifying software problems, and debugging.
• Experience in VB/, C++, and C# is useful.
• Client application development experience (vs. database application development) is desired.
• Financial institution or network switch ATM operational experience.
• Knowledge and experience with the CEN XFS ATM software specification.
• Knowledge and experience with NDC and 912 message formats.
• Experience working with proprietary message formats.
• Experience building or integrating Web Services applications (Web Sphere or IIS).
• Experience working with internal tools including PSA, Confluence, and Quick Base.
• Experience working with source control packages (JIRA, Subversion).
• Working knowledge of Agile SDLC.

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

NCR Atleos is an equal‑opportunity employer. Hiring, training, promotion, and pay are based on job qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.