Senior System Analyst; hybrid

Overview

We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the core applications and IT infrastructure.

The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.

Local candidates only as they will be required to come to the office per a hybrid work schedule.

• Provide Complex Issue Resolution:
  Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Collaborate with Third-Party Vendors:
  Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Support Core IT Systems:
  Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research and Implement Technical Solutions:
  Recommend and implement solutions to improve efficiency and reliability.
• Develop and Maintain Documentation:
  Ensure comprehensive documentation of system configurations, processes, and troubleshooting procedures for team reference and knowledge sharing.

• 10+ years of IT experience.
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
• Understanding of Windows Client and Windows Server in production environments.
• Configuration of Windows Infrastructure via Group Policy and/or scripts.
• Adept at using Power Shell to automate and execute tasks.
• Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
• Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus.
• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
• 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
• 1+ years' experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
• Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus.
• Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
• Experience in coordinating with third-party technical support vendors.
• Proficiency in creating and maintaining technical documentation.
• Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
• Solid understanding of IT service management and ITIL best practices is a plus.
• Track record of continuous learning and adapting to new technologies.

• Strong Communication
  
  Skills:
  
  Ability to articulate technical concepts clearly to both technical and non-technical audiences.
• Problem-Solving Mindset:
  Proactive and solution-oriented approach to addressing challenges and improving processes.
• Adaptability and Flexibility:
  Capable of handling shifting priorities and working in a fast-paced environment.
• Customer-Focused Attitude:
  Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

• Mid-Senior level

• Full-time

• Other
• Industries
• IT Services and IT Consulting