DOAS Senior System Analyst

Position Overview

We are seeking an experienced Senior System Analyst to provide hands‑on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end‑users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure.

Local candidates only; applicants will be required to come to the office per a hybrid work schedule.

While the intent may be a long‑term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.

• Provide Complex Issue Resolution:
  Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Collaborate with Third‑Party Vendors:
  Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Support Core IT Systems:
  Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research and Implement Technical Solutions:
  Recommend and implement solutions to improve efficiency and reliability.
• Develop and Maintain Documentation:
  Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference.
• Knowledge Sharing:
  Promote sharing of best practices and solutions across the team.

• 10+ years of IT experience.
• Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment, including:
  • Understanding of Windows Client and Windows Server in production environments.
  • Configuration of Windows Infrastructure via Group Policy and/or scripts.
  • Adept at using Power Shell to automate and execute tasks.
  • Basic understanding of the TCP/IP stack and common services such as DNS and DHCP.
  • Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus.
  • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation, and migration projects.
  • 2+ years of experience with Office/Microsoft 365, including at least one year migrating mailboxes.
  • 1+ year experience with Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers.
  • Hands‑on experience with AWS infrastructure management and SharePoint environments would be a plus.
  • Strong troubleshooting and problem‑solving skills, with the ability to resolve complex technical issues efficiently.
  • Experience coordinating with third‑party technical support vendors.
  • Proficiency in creating and maintaining technical documentation.
  • Microsoft certifications (Windows Server, Office 365, Azure) highly desirable.
  • Solid understanding of IT service management and ITIL best practices is a plus.
  • Track record of continuous learning and adapting to new technologies.

• Strong Communication
  
  Skills:
  
  Ability to articulate technical concepts clearly to both technical and non‑technical audiences.
• Problem‑Solving Mindset:
  Proactive and solution‑oriented approach to addressing challenges and improving processes.
• Adaptability and Flexibility:
  Capable of handling shifting priorities and working in a fast‑paced environment.
• Customer‑Focused Attitude:
  Dedicated to providing excellent service to internal users and ensuring their IT needs are met.

$38.00/hr - $40.00/hr

State of GA

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

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